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HC-9207 avatar image
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HC-9207 asked DSharonFrancis-5330 commented

My personal computer (not company computer) is locked with BitLocker. WHAT IS THIS? HOW COME MICROSOFT TAKE CONTROL OF MY COMPUTER?

My personal computer (not company computer) is locked with BitLocker.
WHAT IS THIS? HOW COME MICROSOFT TAKE CONTROL OF MY COMPUTER?
Popped up a blue screen mentioning Recovery Key ID (?), Drive Label(?), saying to try my work or school account - how come these accounts are related with my personal computer?
I have urgent things to do with my computer.
What should I do now?

Hélio Colaço

windows-10-security
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You need to calm down and figure out what happened. Perhaps you did it accidentally or perhaps someone else did it accidentally or maliciously. Blaming Microsoft will not solve the problem.

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@HC-9207
Hi,
What is your computer brand?
It seems like BitLocker was enabled automatically based on how the Windows 10 image was configured.
Based on my research, some systems ship with BitLocker "prepped", and if you choose to link your Windows logon account to a Microsoft account, BitLocker is automatically enabled because the Recovery Key is backed up to the Microsoft account you linked with.
The following information may help you locate your recovery key:
https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad27-0b89-ea08-f143-056f5ab347d6
Unfortunately if you don't know the password, don't have a Recovery Key, and don't have an auto-unlock file anymore elsewhere, then the data is lost. If there was some way to access the data without any of those things, then unfortunately the encryption would be effectively useless.
Hope above information can help you.
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DSPatrick avatar image
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DSPatrick answered DSPatrick edited

Take a look here.
**Why is Windows asking for my BitLocker recovery key?
BitLocker is the Windows encryption technology that protects your data from unauthorized access by encrypting your drive and requiring one or more factors of authentication before it will unlock it, whether for regular Windows use or an unauthorized access attempt. Windows will require a BitLocker recovery key when it detects an insecure condition that may be an unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. Some changes in hardware, firmware, or software can present conditions which BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is an authorized owner of the device. This is to be certain sure that it really is an authorized user of the device attempting to unlock it.

https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad27-0b89-ea08-f143-056f5ab347d6

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DSPatrick avatar image
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DSPatrick answered

Just checking if there's any progress or updates?

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HC-9207 avatar image
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HC-9207 answered DSharonFrancis-5330 commented

Thanks for your preoccupation.
After a while I could get the recovery key. But this BitLocker "thing" came from nothing. My computer was running and suddenly the blue screen showed up. I realized my laptop battery started to have problems. I can't run it without having it plugged in. Maybe it is related.
But, I could loose my data for nothing. I felt like Microsoft blocked my data without my consent and for "my own good".
A password is a good thing, avoiding unwanted people to take my information. If I forgot my password, there is ways to recover it. But it looks like this Bitlocker no.
I never heard about BitLocker - I work everyday with computer since DOS). How come Microsoft doesn't divulge it better considering it is so powerful. And it doesn't give us option other than the recovery key.
Microsoft needs competition. If I can I choose an alternative of its products. And needs more people suing it.
Thanks for your attention. Thanks for try to help me. All the best.
Hélio Colaço

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I had BitLocker on my computer when I had the Windows 10 Pro on my computer and never got the confirmation, so I didn't think it was working although I do have the number. That said, I did have more than adequate, or so they said, security on my laptop. Guess what? Not only was my device hacked, but they apparently setup a database using this site! That was years ago and I am only now realizing that could happen, lucky me. I knew I had been hacked, but no one would help and I couldn't access this site because "I wasn't authorized". I never tried to use the MMA because it was too confusing. I had no idea someone could just set it up without my knowledge. One appears to be a resgistered sex offender for child pornography, which I also just discovered. Don't accept "pat" answers and take the blame for Microsoft's lack of security and allowing others to invade your computer. Did you know that Windows 10 is auto set to allow "other computers on your network" to update your computer? Neither did I. Instead of fixing their problems, we get hacked and they blame us. For what they charge us don't stop fighting for answers. Even the FBI has dropped the ball here. I continue to try to get them out and figure out what is going on.

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