question

StrattonR-8128 avatar image
2 Votes"
StrattonR-8128 asked ·

Error Updating from Version 1903 to 2004

Hello, I have been having severe issues with updating my desktop PC from version 1903 to 2004. Every time that I've tried to force an update to a newer version I am getting an error saying that the May 2020 update is on its way but no action is needed.

I've looked into the programs I have on my computer and nothing was detected that may interfere with a window update. Keep in mind I'm still able to receive updates just not migrate to the newest version. I can't find any more answers on how to fix this and I'm completely out of options.

10836-error.png



I've attached the error message as well for anyone to inspect. Am I just stuck on 1903 for the foreseeable future?

windows-10-setup
error.png (21.0 KiB)
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I get the same error, going from 1903 -> 2004.

New PC, plenty of space (3Tb). My co-worker got the same PC and was able to update just fine.

0 Votes 0 ·

If this upgradation fails normally then look at the set up error logs


0 Votes 0 ·
LeonLaude avatar image
3 Votes"
LeonLaude answered ·

Hi,

You can try the Windows 10 Update Assistant tool to check what it says, it will run prerequisites check and verify if your system meets the prerequisites.
One common issue is not having sufficient disk space on the OS drive.

Windows 10 Update Assistant
https://support.microsoft.com/en-us/help/3159635/windows-10-update-assistant


Best regards,
Leon

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I have 1909 and I have the same problem regarding 2004. I am completely baffled what "settings" could be bad? I have the latest drivers especially graphics... seems really really odd.

1 Vote 1 ·

I have tried running the update assistant tool and it was still unable to update. All prerequisites are met as well, and I have enough space on my OS drive. Thank you for the help, regardless.

0 Votes 0 ·

Better check the Windows Update logs for any clues:
https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-logs

0 Votes 0 ·

Got the same issue as the original poster. I tried the update assistant, this does also not work for me. This is the error I get at the end of the update assistant. ![11306-error-windows-update-2004-update-assistant.png][2] Including the [windows update log][1] since I started the update assistant. Is there anything you can you see that indicates what the problem is? [1]: /answers/storage/temp/11347-windowsupdate.txt [2]: /answers/storage/temp/11306-error-windows-update-2004-update-assistant.png

0 Votes 0 ·
Sean-Liming avatar image
0 Votes"
Sean-Liming answered ·

It appears update 2004 has some issues and the update is being rolled out a little more slowly: https://www.computerworld.com/article/3561635/bumps-on-the-road-to-the-win10-version-2004-rollout.html

You might want to wait.

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JennyFeng-MSFT avatar image
0 Votes"
JennyFeng-MSFT answered ·

Hi,

We have known the update is blocked is being shown this message. 
The block is in place because of various compatibility issues with numerous systems and hardware configurations.
 
If you’ve received this banner, here is what you can do for Windows Update to show the feature update available notification:
 
1.Update your hardware drivers
2.Disable Core Isolation by going to Settings > Windows Security > Open Windows Security > Devie Security > Core isolation details.
3.Keep checking Windows 10 2004 release information page for mitigations and resolutions for Known issues.

Best Regards,


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There are many hardware drivers. Can i somehow figure out which hardware driver is the one that causes the issue?

0 Votes 0 ·

Hi @JennyFeng-MSFT


My hardware drivers re updated to the nth degree


In my version of windows (regressed to ver 1511) I don't have the opportunity to Disable Core Isolation. Indeed, I can find no mention of my Core anywhere...


Win10 release info page becomes VERY boring after a few abortive tries and this seems to be far from a "Known Issue"!!


All the best to you,






0 Votes 0 ·

That isn't working.

Two identical Microsoft Studios. One took the 2004 upgrade just fine.
The other is stuck on 1909 with the error the OP posted.

The Studio on 1090 is fully patched. Drivers are up to date. Core Isolation is turned off. Can't even turn it on. It generates a message:
12659-image.png


0 Votes 0 ·
image.png (239.1 KiB)
coth-6697 avatar image
0 Votes"
coth-6697 answered ·

Why not to show this message prior to upgrade, not a hour after when it reaches 100%?

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RobertHind-1687 avatar image
0 Votes"
RobertHind-1687 answered ·

Hi everyone. I'm in almost the same boat; I'll explain by copying my post to another forum...

"Thanks for this info. Unfortunately for me it is a bit too late ! After an overnight, auto update of Windows 10 some days ago, I was greeted with a BSOD and the error message "Critical Path Died". After a few attempts to restart Win10 I was getting nowhere so, secure in the knowledge I had full back-ups of all my important files, I launched the nuclear option and did a re-install of Windows.
Success, in that Windows runs; failure because now I have winver 1511 and my "PC settings aren’t supported yet" ! I always find it encouraging when a fix makes matters worse... ;-)
In Microsoft Store all the programs are greyed out because my machine is not good enough to run them - even though they were installed and running before the update !
Come on, guys. You're driving me to Linux !!!"

Unfortunately this is not the first time an update has caused problems with my machine which is a fairly standard HP laptop. Normally it is fairly simple to find the reason - I am an expert on Clean Boot - but this time I can't find a way out...

Looking forward to some good news via Update Central !!

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Ok, the latest stage of my saga:
Two nights ago I was working late and during a pause, Win Update started. Good, I thought and went to bed. Yesterday the machine took 45 minutes to get to my Desktop and then ignored all clicks to start programs or to enter Settings. Have just tried again and it's the same. Since Windows is not fully starting, I assume auto update will not work and without forcing into Recovery screen I can't get to System Restore so the machine is currently unusable.
Any ideas ?

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PeterKordas-2005 avatar image
0 Votes"
PeterKordas-2005 answered ·

I had a similar problem. On a brand new ( a few weeks old) win10Pro desktop machine with a 450GB SSD, 2x2TB HD's, and 16GB RAM.. so, space wasn't the problem.
My machine would download the 2004 file, try to install, get part way, and then re-download the file again. After doing this a few times, I stopped the process, ran the 3.48GB file as Administrator and everything updated and installed within a few minutes. Fasted update I've ever experienced. Once I use the Admin route. Had I not done so, it would have just kept downloading yet another copy of 2004, getting part way done and repeating...

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where i found the 3.48 GB file ?

1 Vote 1 ·

What file are you talking about?

1 Vote 1 ·
ITENG-4527 avatar image
0 Votes"
ITENG-4527 answered ·

Windows 10, version 2004. Failed to install XX/XX/XXXX - 0xc1900223

I looked up the error code on https://support.microsoft.com/en-us/help/10587/windows-10-get-help-with-upgrade-installation-errors

Error

"What it means and how to fix it"

0xc1900223

This indicates that there was a problem downloading and installing the selected update. Windows Update will try again later and there is nothing you need to do at this time.

The machine is an Dell XPS 7390 which appears on the list that Dell have tested for Windows 10 May 2020
https://www.dell.com/support/article/en-uk/sln297954/dell-computers-tested-for-windows-10-may-2020-update-and-previous-versions-of-windows-10?lang=en#XPS-NB-20H1U

Supposedly the rollout has been delayed due to compatibility issues?

https://docs.microsoft.com/en-us/answers/questions/40617/error-updating-from-version-1903-to-2004.html

What is interesting I have another Dell XPS 7390 with the same settings and drivers and it upgraded without any problems.


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$$ANON_USER$$ avatar image
0 Votes"
$$ANON_USER$$ answered ·

Today I tried the installation of 2004 again by clicking the Fix Issues. And it installed.

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PeterKordas-2005 avatar image
0 Votes"
PeterKordas-2005 answered ·

The downloading doesn't seem to be the major locus of the problem. I had downloaded the install file several times (at 3+GB a throw) before heading down the path of installing as administrator. At which point, the installation (of a previously downloaded file that had "failed") all took place within a few minutes and not a glitch since.

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StrattonR-8128 avatar image
0 Votes"
StrattonR-8128 answered ·

I'd like to thank everyone again for all their input and help. I was able to successfully install the 2004 update the other night. The unfortunate news is that I didn't do anything different, obviously other than wait awhile. Using the Windows 10 update assistant seemed to work for me this time around, as long as you run it as administrator.

I should note, on the Windows Update settings, it still informed me my computer was not compatible for version 2004, but obviously the installer had no problems with finally upgrading me.

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