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shivaprasad-9310 avatar image
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shivaprasad-9310 asked shivaprasad-9310 commented

Windows 7 freezes and restarts

My windows 7 pc works fine until i connected to internet after 10 minutes it freezes and restarts.
It happens when I start using my browser to use internet.my network drivers are up to date.i have updated recently.

windows-7
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CarlFan-MSFT avatar image
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CarlFan-MSFT answered shivaprasad-9310 commented

Hi,
If it is freezing, you either have faulty network settings, or need to clear your browser cache.
You can also bring up a command prompt using the “cmd” command, and type “ipconfig /release” and then “ipconfig /renew” to see if this resolves any conflicts.
Then download the network driver from the manufacturer's official website and reinstall it.
After that perform a clean boot.
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
For browser just like IE:
IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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Actually the issue is the dust and my room temperature which is making my pc to freeze and restart.

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KapilArya avatar image
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KapilArya answered CarlFan-MSFT commented

Hello, 

Please run Network Adapter troubleshooter from Control Panel > Troubleshooting > View all. Let us know what it reports back. 

Regards.

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I get a list of names.
There are around 20.

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@KapilArya help me out

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Hi,
Any update? feel free to try.
If the reply is useful for you, please take it as answer.
If you have any other confuse, please reply to us directly.
Best Regards,
Carl

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