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ArifHussain-6108 asked tejabennuri-0834 answered

Azure: MFA mistankenly got deleted from authenticator app for organization

I have multiple organisations in my azure portal.Recently I messed up with multiple accounts & my MFA of admin account got mistakenly deleted for one of my organisation. Now when switching to the organisation It asked me to authenticate through authenticator. All my non admin user are able to login to that tenant. Is there any way to get back the organisation access .

azure-active-directory
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@ArifHussain-6108
Thank you for your post!

Have you tried re-adding the account you accidentally deleted back into your MS Authenticator app? If so, are you having issues with that as well?


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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@JamesTran-MSFT yes, I can't re Add MFA . There's is no option to reset password or MFA

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@ArifHussain-6108
Thank you for following up on this!

Can you try going to aka.ms/mfasetup to select another form of MFA besides using the Authenticator app. This way you can at least get back into your account and then re-add your account to the MS Authenticator app at a later point. Additionally, when you try to sign into your account, can you select phone authentication to receive a phone call rather than have a code sent to your MS authenticator app?

100616-image.png


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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tejabennuri-0834 answered

Hi @BalaRaghuraman-0548 @ArifHussain-6108 i am also stuck in same situation. Any solution for this case. please let me know.

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