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GaMinAn-9547 avatar image
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GaMinAn-9547 asked AshokM-8240 commented

Recipients in Distribution List can't receive an email

Hello,


Sender out of organization sends email to two. One of recipent is single person and the other is Distribution List.
The single person is also added into DL.

A problem I face with is the single person can receive email, however; another persons in the DL containing the single person can't receive the email.

What should I check for solving this issue?

thanx.

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Hi @GaMinAn-9547

Agree with Ashok, the default settings of a distribution list is to only receive emails from internal senders and to reject emails from external senders.
You may check and modify this setting via ECP-> Groups -> Properties of the group -> Delivery management as suggested.
99607-03.png

If the problem persists, did the sender receive any NDR message indicating the email delivery failed?
If any,please post the NDR message the sender received.
(Note: Don't forget to hide your personal information for security)

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03.png (22.1 KiB)

1 Answer

AshokM-8240 avatar image
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AshokM-8240 answered AshokM-8240 commented

Hi @GaMinAn-9547 ,

What happens if you send email to the same DG? are the users in that group receiving the email. If so, then allow external senders to send email to that DG.

Got to ECP-> Groups -> Properties of the group -> Delivery management

Select "Senders inside and outside of my organization"

If the above suggestion helps, please click on "Accept Answer" and upvote it.

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@AshokM-8240

Thanx, you suggested was solution for my case.

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Glad to know the suggestion helped :)

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