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EliasGiannakoulias-9537 avatar image
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EliasGiannakoulias-9537 asked EliasGiannakoulias-9537 commented

Office Documents Preview in OWA issue

Office Documents (.docx, .xlsx, .pptp) cannot be Previewed in OWA. Whenever we try to Preview a document we get an error

"v.interamerican.gr/x/_layouts/xlviewerinternal.aspx?ui=en-US&rs=en-US&WOPISrc=https%3A%2F%2Fzeus.interamerican.gr%3A443%2Fowa%2F4023bc02-db52-4e5f-b9dc-81ecb12458a1%2540interamerican.gr%2Fwopi%2Ffiles%2F%40%2Fowaatt%3Fowaatt%3DLVMtMS01LTIxLTYwNjc0NzE0NS0yMDUyMTExMzAyLTY4MjAwMzMzMC01ODI3OLZvFxcbINkIAQEBAAAA&hh=1&mscc=1 might be temporarily down or it may have moved permanently to a new web address."

We have Exchange Server 2016 on premise and we use Office Online Server to preview Office Documents in OWA.

From OOS logs we get some errors like:

"4/22/2021 12:24:06.65 w3wp.exe (0x321C) 0x2520 Office Online WAC Hosting Interaction buqay Medium Wopi,CheckFile,WACSERVER HttpRequestAsyncException [url:UREDACTED_(ijH/hFHhzOn33A8rHbQUT7PhltprHu3u7wpjwOQf7lg=), e:Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel. at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult) --- End of inner exception stack trace ---] 6c547db5-f2f8-4b39-9a29-fed71161f6d5
04/22/2021 12:24:06.65 w3wp.exe (0x321C) 0x2520 Office Online WAC Hosting Interaction adhsk Unexpected WOPI CheckFi"

office-online-server-exchange
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1 Answer

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emizhang-msft answered EliasGiannakoulias-9537 commented

Hi @EliasGiannakoulias-9537,
Based on the error message, I suggest you removing the OWA bindings on the SharePoint farm and creating new OWA bindings.
Try this method and test again, just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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Hello,
thanks you for your reply. 100201-oos-officewebappsfarmpng.png
There is an Office Online Server 2016 that is used to Preview the Office files in OWA.
We have an Internal OWA access "https://<fqdn of server>/owa" and an external OWA access which is https://<external server name>/owa"
on the internal OWA the Preview is OK. We can preview all Office Documents. the error appears through the External Access.

i'm attaching the officewebappsfarm config from OOS. 100180-oos-officewebappsfarmpng.png


100212-oos-srv-hosting-discovery.txt



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