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EmersonCharles-3218 asked ElsieLu-MSFT commented

Adicionar conta Microsoft Autenticator

Prezados,

Tenho uma assinatura do Office 365 com SharePoint online, não consigo mais me autenticar no Microsoft Autenticator troquei de celular, o mesmo não consigo cadastrar a conta no novo celular, todos os acessos que tento pede aprovação no Microsoft Autenticator no antigo celular.

Como proceder para cadastrar a conta?

Grato.

office-sharepoint-online
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I changed my phone and I need to register my account on the new phone and I can't because it asks for approval on the old phone, any 365 adm site asks for approval.

how to proceed

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EmersonCharles-3218 avatar image
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EmersonCharles-3218 answered ElsieLu-MSFT commented

I changed my phone and I need to register my account on the new phone and I can't because it asks for approval on the old phone, any 365 adm site asks for approval.

how to proceed

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Hi @EmersonCharles-3218 , for this issue the forum may not be able to provide more help, I would suggest you open a service request in the Microsoft Admin center to seek direct help:

101051-7.jpg

Thanks for your support and understanding. :)

Have a nice day!

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ElsieLu-MSFT avatar image
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ElsieLu-MSFT answered EmersonCharles-3218 commented

Hi @EmersonCharles-3218 , welcome to Q&A forum!

Since this is a forum that supports English, I would suggest you post in English.

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Translated by translation tool:

Dear,

I have an Office 365 subscription with SharePoint online, I can no longer authenticate myself with the Microsoft Authenticator, I changed my cell phone, the same I cannot register the account on the new cell phone, every access I try asks for approval on the Microsoft Autenticator on the old cell phone.

How to proceed to register the account?

Grateful.

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Did you register your account before you changed your phone or the account has not yet been registered?

Here is a reference document on how to set up MFA you could have a look:
SharePoint Online - O365: Set up Multi-Factor Authentication


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Minha conta foi registrada antes de mudar de telefone

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