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Rspence-2691 avatar image
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Rspence-2691 asked Rspence-2691 commented

Windows Update Trying to update from Windows 1909 to 20H2 directly

Hello, I got the notification that my version would be out of service. I paused updates since there are always bugs, but then let the update go through. It totally messed up my acer laptop (Aspire E5-574) and my computer kept restarting and logging into a completely black screen or a screen where I saw my desktop but nothing worked. No files would open, no browsers would open, and even the settings box would not open, it just showed the cog wheel and the rest of the screen went black.

In the task manager, none of the system apps were shown to be even running. I kept shutting it down and restarting it over and over until finally I was able to make it work long enough to get into updates and go to the previous build.

But now I'm seeing that the windows 10 2004 update from May 2020 was never installed, it's trying to take me directly to 20H2. I'm guessing the skip is what is causing mass issues for my laptop, but when I go to check for updates it doesn't offer the 2004 version, just the 20H2 version that caused me all these issues.

How do I fix this?

windows-10-general
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SamsonPeng-MSFT avatar image
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SamsonPeng-MSFT answered Rspence-2691 commented

Hello there,

Updating from Windows 1909 to 20H2 directly is ok. I think the skip isn‘t the cause of your situation. There are many reasons for the issue, but most time it is caused by third-party software or lack of some important quality/driver updates.

We could also get feature updates and upgrade to the latest version by Windows 10 Update Assistant here, remember to disable your thrid-party antivirus software first.
https://www.microsoft.com/en-us/software-download/windows10

If Update Assistant doesn’t help, try Media creation tool and remember to backup the important data in C disk.

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After upgrade,check your driver in device manager to see if anything not working.

In beneath links you may find some reference:
https://docs.microsoft.com/en-us/answers/questions/324271/windows-10-1909-to-20h2.html

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-upgrade-to-windows-10-version-20h2-using/617a37da-8fc0-4f33-a3eb-59fe9082f925


Best Regards,
Samson Peng



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SumitDhiman avatar image
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SumitDhiman answered Rspence-2691 commented

20H2 and 2004 share the same code, so that is not a problem.

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