question

BillyVisnaw-6284 avatar image
0 Votes"
BillyVisnaw-6284 asked PavelA commented

Need Help with constant BSoD on Windows 10 - Multiple Error Codes

My PC:
CPU: Intel (R) Core i9-10980XE 3.00 CPU GHz
RAM: 32gb RAM (2x 8gb DDR4 2133, 1x 16gb DDR4 2133)
MoBo: AsRock X299 SteelLegend LGA 2066 ATX
OS: Windows 10 Home 64 bit
GPU: NVIDIA RTX 2080
SSD: Kingston 240gb SSD
SSD: Toshiba 240gb SSD
Power Supply: 1000W 80+ Gold Modular

Problem:

BSoD on launch of internet or internet activities.

Error codes:

  • IRQL_NOT_LESS_OR_EQUAL

  • PAGE_FAULT_IN_NONPAGED_AREA

  • CRITICAL_PROCESS_DIED

I debugged the minidump files and it said the issue was:

ntoskrnl "The system cannot find the file specified."

What I did prior to the crashes:

  • Updated Windows and all drivers.

  • Changed my CPU settings in the BIOS to enable Intel Turbo Boost.

  • (Played No Man's Sky to get the Normandy, honestly this game is an issue in itself lol I'm so sorry)

Things I've tried:

  • Cleared the BIOS cache (Removed the CMos Battery for a few minutes)

  • Clean reinstall of Windows 10 on a new SSD after completely wiping the old OS.

  • Reinstalling all drivers one by one. (For the Network Adapter drivers I went into System32/Drivers and deleted
    the drivers from the root then reinstalling them from the website.)

  • Command Prompt: sfc scannow (Detected no issues)

  • Before I wiped the drives I tried a System Restore to no avail.

Things that I have tried that made progress:

I feel the issue has to do with the onboard network adapter. When I disable it I do not get any BSoD's.

Intel(R) I211 Gigabit Network Connection - (The suspected culprit)

I personally do not know 100% if this is the issue but it works when I disable it.

Things to note:

  • The PC was working just fine prior to the crashes. I was on a Zoom call for an hour
    ten minutes before the problems started and the night before I was playing No Man's Sky.

  • The CPU and MoBo are brand new, but they were working perfect before this started.

I may have forgotten if I attempted other methods but I'm on hour 30, I try to figure things out myself but I am stuck. I've looked at every similar forum post but nothing
fit the exact problem. Please let me know what you think, I use this rig for work and I am truly stumped.

Lastly here is the dump files.100152-last-4-crashes.txt


windows-10-generalwindows-10-application-compatibility
last-4-crashes.txt (6.8 KiB)
· 2
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Hello @BillyVisnaw-6284,

The message about 'ntoskrnl "The system cannot find the file specified."' is just saying that the debugger cannot find the "debug symbols" needed to interpret the contents of the dump files.

This article might help you to fix the debug symbols problem: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/setting-symbol-and-source-paths-in-windbg

Once debug symbols are available, analysis of the dump files should show some more relevant information.

Gary

0 Votes 0 ·

This resembles me one case that I've debugged while working in Intel.
It was caused by weird interference of the netcard firmware (Intel wireless mini-PCIe) and a video adapter, resulting in corrupt PCIe packet.
Like in this case, the netcard was seemingly idle and the user played some video game.
Unfortunately debugging DMA problems requires a PCIe sniffer.
Maybe a live kernel debugger session will break at the exception point and show more useful info.

--pa

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SumitDhiman avatar image
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SumitDhiman answered

BSODs after a clean install usually mean a hardware failure.

If you disable Overclocking aka Turbo boost, and enable the network card, do you still hit BSOD?

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CarlFan-MSFT avatar image
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CarlFan-MSFT answered

Hi,
According to your description, there is a problem with the Symbol file, causing the dump file to not see some relevant information.
You could try to use WinDbg previewer app to load the dump file.
Also you said after disable onboard network adapter, it will not get BSOD. Try to use network reset option in Settings to check. It will reinstall the network driver and reconfigure the network files.
https://kb.wisc.edu/helpdesk/page.php?id=70821
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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