question

xiaoken-1230 avatar image
0 Votes"
xiaoken-1230 asked emizhang-msft answered

Win10 joins the Domain. After the Domain User logs in and opens the .doc file with the extension, it prompts that it cannot open or open garbled characters

In Win10 system, before joining the Domain, you can open files with extensions of .doc and .xls normally.
After joining the Domain, log in as Domain Admin, and you can open .doc and .xls normally;Log in as Domain User, open the .doc, .xls for the first time and prompt "user permission, wrong version, insufficient disk space", and then exit. When the same .doc file is opened again, garbled characters are displayed, a two-page .doc file When opened as garbled, there are 78 pages.
The .docx and .xlsx files can be opened normally in the above domain user modes.

The .doc and .xls files often appear in normal times. How to solve this problem?

office-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

emizhang-msft avatar image
0 Votes"
emizhang-msft answered

Hi @xiaoken-1230,
Try to right click Word or Excel from start menu and select Run as Administrator, select Open and check if you can open in this way.
If this issue still existed, go to File- Options- Trust Center- Trust Center Settings...- select File Block Settings and check if the old file format settings:

100444-image.png

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.





image.png (66.0 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.