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BenjaminMaywald-8779 avatar image
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BenjaminMaywald-8779 asked DaveTheus-9753 commented

New Outlook (v. 16.49) cannot move emails to shared email account

Hello,
since switching to the new outlook (v. 16.49) i cannot move emails from my private account to the shared email account or the other way round.
I have to switch back to be able to do so again.
Anyone knows why? This is quite essential for our workflow.

Thanks
Ben

Our setup:
Exchange 365
Outlook on Mac v.16.49 Desktop Version

office-exchange-server-administrationoffice-outlook-itprooffice-for-mac-itpro
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Outlook Mac recently updated to version 16.60 and seems like this functionality no longer works (was working previous to this version)

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I have the same issue: on Outlook Mac 16.60, I am unable to move messages to folders on a different account. This is essential in my workflow to archive messages from my inbox into proper folders. I have done a re-install of Office 365.

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I resolved this yesterday by deleting the accounts in Outlook and re-adding them as IMAP accounts. Need to be careful as Outlook will automatically try to add them as Google accounts which will not work - needs to be an IMAP account - so click on "Not Google" to add as IMAP. Follow GMAIL steps if you need to know how to setup an IMAP account.

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Hello,

I can see this problem is almost a year old, but still doesn't seem to be resolved fully. I switched to the new outlook and it was working fine, until recently. I have now switched back to the old outlook.
I tried to make ad my hotmail through IMap, but that doesn't seem to work. I am using the 365 for Mac outlook..does that have anything to do with this?

I hope anyone can help me out!

Kind regards,
Nynke

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Not working for me either and this is essential for me to use Outlook as I have multiple accounts. I'm also on 16.63

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YukiSun-MSFT avatar image
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YukiSun-MSFT answered MichaelChristensen-3916 published

Hi @BenjaminMaywald-8779

According to the official article below, looks like what you are experiencing is a known issue still under investigation:

The new Outlook for Mac - Known issues
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Given this situaiton, it's suggested to swtich back as you have already done. And meanwhile, we can check the article above periodly to see if there would be any update on this issue. I'll also keep an eye on it and post back here once I see any new information.


Update ( 6/23/2021:)
According to the latest admin response in the Outlook UserVoice forum, copy/move messages between two accounts is now available in version 16.50(21061301) and newer:
Not able to drag/move e-mails from one mailbox to another anymore.
109011-1.png


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Thank you YukiSun!

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I check every week and nothing seems to happen. This is the reason why i still not changed to the new design...

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Hi @BenjaminMaywald-8779

Just wanted to share some new information I found from the Outlook User Voice forum. According to the latest admin response, copy/move messages between two accounts is now available in version 16.50(21061301) and newer:

Not able to drag/move e-mails from one mailbox to another anymore.

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Hi @BenjaminMaywald-8779

Yes. I am also visiting that page once in a while but no news so far.

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Hello YukiSun
thank you for your help, i just tested it, and it works!

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Hi @BenjaminMaywald-8779

Cool!! Great to know that it works now :)


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I'm using version 16.62 (preview) and I still can't move email messages across accounts.
It started happening when I updated my Outlook for Mac today, it was a previous GA version, and now I activated the preview but the issue persists.
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Agree @rcanast I'm on Outlook for Mac (Office 365) 16.64, and it's stopped working for me too.

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MRVPhotography-7188 avatar image
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MRVPhotography-7188 answered StevenRadosevich-3999 commented

I'm in the same boat. I had the issue years ago, then added accounts as IMAP and it worked fine, then all of a sudden it stopped. I re-entered the accounts again as IMAP but still unable to drag and drop between accounts.

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having the same issue with everything and have found ZERO help from anywhere.

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SeanSturm-5564 avatar image
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SeanSturm-5564 answered

@StevenRadosevich-3999 I am having the same issue. Am on Outlook for Mac 16.64. Was working until I updated. (Had this happen before, but it seemed to resolve itself if I reset the account, but not now.)

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AmirKeren-5004 avatar image
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AmirKeren-5004 answered AmirKeren-5004 published

I am with version 16.63 and it doesn't work.
It didn't work in any previews versions for me.

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