question

ShivamGola-1059 avatar image
0 Votes"
ShivamGola-1059 asked JennyFeng-MSFT commented

Hello face and pin not setting up

Hi,

I am having trouble with windows hello face and pin set up. It used to work before I reset my surface pro 7. I want to set hello face recognition but it asks to set up hello pin first, and when I try to do that it asks me password and pin. I type password and old pin, it exits and nothing has added/changed. I am a bit frustrated with this, could not use hello face for months. I have tried some internet solutions but none helped.

Please suggest something.

Best regards
Shivam Gola

windows-10-generalwindows-10-security
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@ShivamGola-1059
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.

0 Votes 0 ·
SumitDhiman avatar image
0 Votes"
SumitDhiman answered
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JennyFeng-MSFT avatar image
0 Votes"
JennyFeng-MSFT answered

@ShivamGola-1059
Hi,
When trying to change or add a PIN logon in Windows 10, if you encounter issues, you could follow the guide below to resolve these issues on your system.
https://www.dell.com/support/kbdoc/en-sg/000143725/windows-10-unable-to-add-or-use-the-hello-pin-sign-in-option
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Hope above information can help you.

============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ShivamGola-1059 avatar image
0 Votes"
ShivamGola-1059 answered JennyFeng-MSFT commented

Hi, none of the suggestion helped. The problem is pin function is behaving bit sick, it is working when I recreate ngc data but not shown added on sign-page of setting. Same is happening with face recognition, it do face scan and ask pin but it does not added on page as well as it is not working.

Thanks
Shivam

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,
It seems that the function has encountered some problems, have you tried the repair installation?
Perform a Repair Upgrade Using the Windows 10 ISO file
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085

0 Votes 0 ·