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Alex20202-8011 asked Nandhagopal edited

Authenticator App not working with Teams

I am trying to get into my Teams account which uses my personal email address and shows me as a quest of my company. I have to input the MFA code, generated by the authenticator app. But the app isn't receiving notifications and when I look for the authenticator generated code, it gives me 8 digits but on the laptop you can input a maximum of 6.

I am on Android using Windows 10 on the computer and Authenticator version 6.2105.3263

I have uninstalled, restarted my device and reinstalled and still no luck.
Looking for urgent support. Thank you.

not-supportedmicrosoft-authenticator
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Hi @Alex20202-8011

Does anyone else have the same issue in your organization?

Can you use the Authenticator app to login another applications such as Outlook?

As a workaround, you could try to remove MFA and re-enable the MFA. On the Microsoft Authenticator documentation, it provides steps on how to turn off two-step verification.



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@Alex20202-8011

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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@Alex20202-8011

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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