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MustafaAtitalla-3118 avatar image
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MustafaAtitalla-3118 asked karishmatiwari-msft edited

Virtual machine selecting sizie Gpu is not suported

My work is as a game developer I just run in the first obstacle with Azure virtual machine but first of all, I want to mention that I am in the trial period and hopefully this is the problem.
I work with the virtual machine that I created for more than 3 days, everything is great till now but it the moment I want to run Unreal Engine 4.23 I receive this message: D3D11-compatible GPU(Feturelevel 11.0, Shader Model 5.0) is required to run the engine.
I understand that the problem is because I do not have GPU selected as a family virtual machine size, but the problem is that I cannot select it, the only options that I select are the general-purpose ones and I know that if I press on my Virtual machine, select sizes I can see all of them but the button resize is working just on the first general-purpose ones. I try to create a new virtual machine from scratch and to select from the beginning the size having as family GPU but I have the same obstacle when I click on the GPU ones the resize button is not working.
So my question is simple, I encounter this obstacle because I selected the region London South, is any problem with this region, at the moment is not no GPU available or I will need to purchase the product ( to stop using the trail mode ?) And if so I will be more than happy to do it because In my experience with Azure is very positive but in case this is not the problem and I cannot use Gpu I do not want to pay for it because I will have no major use .
Thank you in advance !



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Very likely to be a region limitation. You can try another region instead.

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karishmatiwari-msft answered karishmatiwari-msft edited

Please check this Microsoft Q&A thread on the same issue and try the steps shared there. The important point that could apply to your scenario are stated below.

There could be several reasons for why you are not able to create a GPU enabled VM using your subscription.
1. Azure free accounts don't support GPU enabled virtual machine SKUs.
2. Your credits may have been used and you would need to upgrade to pay-as-you-go
3. Please go through this document and try with the VM sizes in their available regions. You can find the information on the GPU enabled VM sizes as well as the regions they are available in.

In your case, it looks like it is the first point about Azure Free trial subscription account.

If you are still seeing issues, let me know. Thanks.


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