question

YUENHoFai-3097 avatar image
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YUENHoFai-3097 asked LeonLaude edited

Access Problem of Certification

I have verified my own academic account in Microsoft Certification and got the successful message. I clicked "continue" and the webpage returned the below message:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge

  • Clear all cache and cookies

  • Use the InPrivate option in Internet Explorer or Edge

But I have used Microsoft Edge as my browser when I edited my certification profile.

not-supported
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1 Answer

LeonLaude avatar image
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LeonLaude answered

Hi @YUENHoFai-3097,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Certification Profile forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

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