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Fishpot2021 avatar image
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Fishpot2021 asked YuhanDeng-MSFT commented

Windows 20H2 update Office365 error - windows cannot access this specified device, path or file. You may not have the appropriate permissions to access the item

After updating to Windows 10 - 20H2, I get the following error when trying to run any Office365 desktop Apps:

" windows cannot access this specified device, path or file. You may not have the appropriate permissions to access the item"

Tried the usual uninstall/reinstall of office as well as check permissions. Tried removing the profile and recreating windows user profile. Same error.

windows-10-general
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Hi,

I would like to check if the issue has been fixed? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Danny

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Hi,

I would like to check if the issue has been fixed? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Danny

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Reza-Ameri avatar image
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Reza-Ameri answered

Try boot into the Clean Boot and see if the problem persist?
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Open start and search for feedback and open the Feedback Hub app and report this issue.

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YuhanDeng-MSFT avatar image
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YuhanDeng-MSFT answered

Hi,
Hope this will help:
https://docs.microsoft.com/en-us/office/troubleshoot/office-suite-issues/windows-cannot-access-device

Thanks for your time.
Best regards,
Danny


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