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MohdYousef-0488 asked MohdYousef-0488 answered

Pinch to Zoom in RD session using MacOS

Pinch to zoom in RD session is not working, I am using MacBook Air M1 running the latest BigSur 11.3.1

remote-desktop-services
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Jingruihan-MSFT answered

Hi,

let us try blow steps what we could do to narrow down what might cause the problem.

At what point did the trackpad lose it's ability to zoom in?
Does it work as expected other than when using Microsoft Remote Desktop?
Is there any update for the Remote Desktop app?

Looking forward your reply.

Best Regards.

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MohdYousef-0488 answered

Hi,

The trackpad works as expected in all apps except Remote Desktop, the Remote Desktop app is up to date, the pinch to zoom doesn't work in the remote session in all circumstances (Full screen or not doesn't matter).
FYI, there is also the very slow scrolling issue which i managed to fix by deactivating and re-activating the scroll with inertia option in accessibility.

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Jingruihan-MSFT answered

Hi,

I did some research and hope this is useful. Please refer to the following articles:

https://discussions.apple.com/thread/252655676

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If the answer is helpful, please click "Accept Answer" and upvote it.

Best Regards

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MohdYousef-0488 answered

Hi,

The answer in the provided link is to check with MS which i am trying to do, so in short it's not helpful answer.

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Jingruihan-MSFT answered

Hi,

This following article will cover basic troubleshooting steps to help you self-resolve some common technical issues you may face.

Best Regards

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MohdYousef-0488 answered

The problem is related to the app not the MAC, anyway i was not expecting a solution from MS, nothing new!

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Jingruihan-MSFT answered

Hi, how are things going? Could you please send me an update so that we can continue to work on this problem and resolve it? Thanks for your help.

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MohdYousef-0488 answered

Well, there is no solution for this problem so far since this is related to the MS Remote Desktop App and had nothing to do with MacOS or it's related settings

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