Hey there,
My pc was working so slow that's why I thinked to make a reset. But alas I don't know why my mouse and keyboard both are not working, but if i go to bios set-up then the keyboard is working very well. I searched a lot on google to find a solution. And I found the perfect solution, in which he said that if you go to recovery environment, go to cmd and type this code - dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17
I can do everything but the matter is that when I go to open cmd it says to first have an administrator account, and then you can only open cmd. But when I start the computer to have an administrator account. My mouse and keyboard are not working.
Thanks!