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AlirezaNikyar-8048 avatar image
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AlirezaNikyar-8048 asked HosseinZakeri-6883 answered

Reporting a problem about skype for Business 2019 MSO on typing with persian characters Hello and greetings to the creators of the Skype project.


First of all, let me to thank you for all of your great works to make accessible apps and products with highest quality, thank you for your hard working.

I have Skype® for Business 2019 MSO (16.0.13929.20360) 64-bit in my organization, I have Windows 10 on my clients

In Windows 10, when chatting with Persian loss, cluttered words are sent(Wrong wording)

For example, if I want to say

(Are you going to school?)

(به مدرسه می روی)

This is how it is sent

(می روی به مدرسه)

And all my systems have this problem.

Server skype 2019 : Server 2019 standard

client: windows 10 Enterprise

Thank you for your help

office-skype-business-server-administration
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Hi dear Ali,
We had the same problem as urs, plz install MSO 2019 v2003. This version is the only version that do not have the problem.
Unfortunately, all the others products of MSO 2019 has this problem with Persian Language.
Regards

1 Vote 1 ·

in our company, we have two types Microsoft Office, 2016 and 2019 versions.

in 2016 we do not have any problems and everything are OK, but in 2019 version 2105 build 14026.20246 (last update- 26 May) we have a problem with Persian typing.

best regards

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Dear
Also you can check the region setting for being persian it solved in some case my problem with the other version of MSO.
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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@AlirezaNikyar-8048,

Thanks for your feedback.

I tested this in my lab and the result is the same as yours. The content what I type and what I send is different.
100945-image.png

Currently, there is no such problem listed in known issue.
Meanwhile, we have no more efficient solutions to your scenario. We will do more research and any update I will share with you here.

Thanks for your understanding. Have a nice day!


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@AlirezaNikyar-8048,
Currently, we have no valuable information for this problem.
We recommend you open a ticket to get more efficient support. The support engineer will collect your backend log file and analyze this problem exactly.
Thanks for your understanding.

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How do I register Ticket

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@AlirezaNikyar-8048,

If you need Phone Support, please call our support center and have the Customer Service Representative create a new Phone Service Request so that Microsoft Phone Support team can better serve you.

Here are the Phone Support numbers for the different regions:

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@AlirezaNikyar-8048,
Do you succeed in opening a ticket?
If you have any other troubles, please feel free to drop us any notes.
Have a nice day!

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HosseinZakeri-6883 avatar image
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HosseinZakeri-6883 answered

Hi
for resolving, we uninstalled office and installed office again, and this is important that you must disable the update after installing immediately.
we had this problem in office 2019 and 2021 versions, and we should disable the update because the office will be updated immediately.

best regard

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