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Dale-7372 asked SharonZhao-MSFT edited

Debian 10 - Teams won't launch

Teams won't launch on minimal Debian 10 (no desktop environment, tiling window manager only), appears a required package is not bundled into the app.

Not sure where to post a bug report, so posting here. Can't use in-app reporting since the app won't even launch.

Installed teams according to https://docs.microsoft.com/en-us/microsoftteams/get-clients#linux

Entering teams in terminal, but nothing happens.

/home/user/.config/Microsoft/Microsoft Teams/logs/teams-startup.log shows the following:

 Error while parsing hooks JSON. Error: "ENOENT: no such file or directory, open '/home/user/.config/Microsoft/Microsoft Teams/hooks.json'"
  [1m [47m [31mA JavaScript error occurred in the main process
  [30mUncaught Exception:
 Error: libsecret-1.so.0: cannot open shared object file: No such file or directory
     at process.func [as dlopen] (electron/js2c/asar.js:140:31)
     at Object.Module._extensions..node (internal/modules/cjs/loader.js:1016:18)
     at Object.func [as .node] (electron/js2c/asar.js:149:18)
     at Module.load (internal/modules/cjs/loader.js:816:32)
     at Module._load (internal/modules/cjs/loader.js:728:14)
     at Function.Module._load (electron/js2c/asar.js:748:26)
     at Module.require (internal/modules/cjs/loader.js:853:19)
     at require (/usr/share/teams/resources/app.asar/external/v8-compile-cache/v8-compile-cache.js:173:28)
     at Object.<anonymous> (/usr/share/teams/resources/app.asar/node_modules/keytar4/lib/keytar.js:1:76)
     at Module._compile (/usr/share/teams/resources/app.asar/external/v8-compile-cache/v8-compile-cache.js:192:36) [0m









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@Dale-7372,
Could you launch other applications in your OS?
How many users in your organization have the same problem?
We are deploying Debian 10 with no desktop. I will share with you the result of mine. Thanks for your patience and understanding.

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@Dale-7372,
Sorry for late. I met some problems when install Microsoft Teams in Debian 10.
It will take times to reproduce the steps. Thanks for your patience and understanding.

0 Votes 0 ·

@Dale-7372,
Sorry for a long time delay. I succeed in installing Teams just now. Then, I reproduce the steps as yours. It seems the same reaults.
It is suggested to open a ticket to get more efficient support. The support engineer will collect your backend log file and analyze this problem exactly.
Meanwhile, if I get any update, I will post here.
Thanks for your understanding.

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