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ThomasNeumeier-0471 avatar image
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ThomasNeumeier-0471 asked MarileeTurscak-MSFT answered

Account reset by password change?

Hi,
This morning I was asked to change the password of my microsoft account.
I did so, but immediately afterwards it seems I was onboarded as completely new user.
All my badges, certificates and my history on docs.microsoft.con are lost.
Is it possible to restore the situation?

All the best
Thomas

azure-ad-microsoft-account
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1 Answer

MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered

It sounds like you have more than one account (perhaps a personal account and a work/school account). If you try logging in using an incognito window on a fresh browser you can make sure you are not being auto-logged onto one account while trying to log on with the other.

If I search your name on Q&A these to accounts show up so it looks like you have more than one:

101471-image.png



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