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MuniraSodawala-9858 avatar image
0 Votes"
MuniraSodawala-9858 asked PengGe-MSFT edited

microsoft visual studio 2019 community installer not working

Dear Sir/Madam

I have downloaded the latest version of visual studio 2019 community installer at first it works fine
and I am able to access every in the installer
But when I start to download somehow i loose my internet connection and it stopped.
after one day later i started that installer but suddenly stopped working
after that i tried to uninstall it but there also it shows VS not working.
then i did manual cleanup
from program files
and from temp also
and downloaded new version
but the problem is still there
please help me

Thank you

vs-setup
· 2
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Hi, @MuniraSodawala-9858 , to better help you, could you please share me more detailed information such as


1). Some related screenshots.
2). What happens when you run the VS Installer?
3). Is there any error message?

0 Votes 0 ·

101117-download-and-installing.png101118-stopped-working.png



First i run Installer then
then it shows preparing some bootspraker
VS ask for terms and policy then i continue
after that the Installer download and install
Finally after that it shows stopped working

Please help me

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1 Answer

PengGe-MSFT avatar image
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PengGe-MSFT answered PengGe-MSFT edited

Hi @MuniraSodawala-9858 ,

Welcome to Microsoft Q&A!

According to your screenshot, it looks like you are using the windows7 operating system. I have found some methods that may help you.
1. Click this link to download and install the latest .NET Framework runtime, restart your computer after installation, and then re-run the Visual Studio installer program.
2. If your problem still persists, please find the installation path of the installer. By default, the path is "C:\Program Files (x86)\Microsoft Visual Studio\Installer". You will find three exe files in this path. Please modify the compatibility of these three files before running the installer program.

101264-capture.png

Sincerely,
Peng



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capture.png (34.6 KiB)
· 7
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Sir Still can't able to able run the installer
:(

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Can you share more details with us, such as the version of your operating system, and whether your setup package was downloaded from the official website?

Your device needs to meet these system requirements before installing VS2019. Please note that if you are using Windows 7 SP1, you need the latest Windows update.

If this problem still persists, we need your help to collect setup logs. Please download and run the collect.exe tool, then find the vslog.zip file in the %temp% folder(C:\Users\XXX\AppData\Local\Temp), upload it to https://onedrive.live.com/ and share the link here.(Please select Visible to the original poster & Microsoft option if you collect the log file and want to post the link as/in a comment)


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Firstly thank you for doing some efforts for helping me
and I have Windows 7 SP1

And I am sharing the file what you asked for
fingers crossed
:)

https://mitiod-my.sharepoint.com/:u:/g/personal/munirasodawala_mitid_edu_in/EdQfuwMmo69AsYiSf-g6ygEBTpAoflqIsh4kI5W2bWSLxA?e=fvSdMF

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