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MagicPowerSun1257-1290 avatar image
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MagicPowerSun1257-1290 asked SharonZhao-MSFT commented

I cannot find some acoounts in search bar in SKYPE for BUSIBESS.

I'm an end user. I cannot search some users in my organization. Any suggestions?

office-skype-business-server-sign-in
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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@MagicPowerSun1257-1290,

Do you know if your environment is hybrid?

If so, you could confirm with IT admin if he creates users in the on-premises Active Directory first, and then synchronized to Azure AD. Otherwise, the online users cannot be discoverable by on-premises users. For more information, please refer to this article.

If my suggestion has no help, I want to confirm some other questions with you:

Could you search these users normally before?

Does anyone else have the same problem?


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@MagicPowerSun1257-1290
Do you have any further question on this topic now?
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@MagicPowerSun1257-1290,
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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