Sync issue

Question

I have added 8 members in AD group which is already assigned for syncing. Privisioning is running periodically every 40 mins. But the users are not getting synced

Answer 1

@Integration Admin We would need little more information about the scenario in order to understand where might be the problem.
To start with, it will help us if you can mention what error message are you seeing in Azure AD connect tool?

For example, some of the common error message are :

1) A synchronized object with the same proxy address already exists in your Microsoft Online Services directory.
2) Unable to update this object because the user ID is not found.
3) Unable to update this object in Microsoft Online Services because the following attributes associated with this object have values that may already be associated with
another object in your local directory.

There might be scenario where you don't receive an error message, and directory synchronization seems to be completed. However, some objects or attributes aren't updated as expected.

You can have a look at our troubleshooting guide which has most of the logs collection methods and ways to resolve it. You can also have look at this support doc which talks abut most common sync issues and how to fix them.

If the above 2 document does not help you, let us know the error message you are getting so that we can help you further.

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