I accidentally deleted my Microsoft authentication app

Anonymous

I am not able to getting the code from mobile phone
What can I do

3 answers

Dave Patrick 426.1K Reputation points MVP

2021-06-01T13:29:27.903+00:00

Hopefully there's a backup to recover from.
https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

otherwise you may need to recover the services individually, for example a microsoft work or school account.
https://learn.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-troubleshoot

--please don't forget to upvote and Accept as answer if the reply is helpful--
Please sign in to rate this answer.

1 person found this answer helpful.
James Bañez (x.1 foundation) 1 Reputation point

2021-10-10T03:14:49.29+00:00

first of all, I find this process a little bit fool proof because it does not notify the user to either : set the backup on mobile app nor the alternative verification method on account.
Anyway, my case is that I created one-time account using an organization email. I am the admin for that account so after using it for a few days, I closed all active subscription (at least I believed I did) then remove it on the authenticator app. However, after few days, I receive an invoice indicating that I still have an active subscription on this account.
The problem got worse when I can no longer access the account because I already removed the authenticator app.
Now after several exchanges with different support team, I find myself running in circles as to where I can clear out this authenticator app registration so I can register it again on my app and log in on my account to remove whatever active subscription is still there.
I also cannot reach a proper support because I cannot log in using that organization account. I have to use a different user to report it.

Tulasi Badampudi 1 Reputation point

2022-08-06T12:41:03.813+00:00

i am also facing same problem ,could you have any solution to this problem?

Tulasi Badampudi 1 Reputation point

2022-08-06T13:21:15.79+00:00

my user name creates organsation portal ,thats why i dont know user name ,how to set code through text messsage to my phone by using instead of anthenticator app code? could you have any idea for this problem
Sign in to comment
Anonymous

2021-06-02T03:53:29.47+00:00

I forgot to put backup account
Please sign in to rate this answer.

0 comments No comments
Sign in to comment
Anonymous

2021-06-02T04:08:54.673+00:00

I am not at all open the app how can I change settings
Please sign in to rate this answer.

0 comments No comments
Sign in to comment