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ShamiDPerera-0197 avatar image
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ShamiDPerera-0197 asked ZhengqiLou-MSFT commented

License upgrade - Office 365 E3 to Microsoft 365 E3

I've experienced with my workplace Office 365 user accounts, when transferring licenses from Office 365 E3 to Microsoft 365 E3 the user accounts get disabled.

Can someone help me please.

Thanks in advance.

office-exchange-online-itpro
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Hi @ShamiDPerera-0197 ,

Welcome to our forum.

Then here we mainly focus on general issues about Outlook desktop client. Looks like your issue might be more related to Exchange Online. In order to better solve your problem, we will remove "Office Outlook ITpro" tag, and add "office-exchange-online-itpro" tag.

Thanks for your understanding and hope your question will be resolved soon.

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1 Answer

ZhengqiLou-MSFT avatar image
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ZhengqiLou-MSFT answered ZhengqiLou-MSFT commented

Hi @ShamiDPerera-0197 ,

AFAIK for a single user, you could simply uncheck Office 365 E3 box and select Microsoft 365 E3.
101641-image.png

And what does "get disabled" mean? Kicked out of the office 365 products or something? I think you should check your account settings in Microsoft 365 admin center first.

Best regards,
Lou


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Hi @ShamiDPerera-0197 ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

Regards,
Lou


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Hi Lou,

Thanks for your response.

I unselected Office 365 E3 and selected Microsoft E3.
My email account, teams login and other o365 releated logins get disabled. My email account will not receive any new mails either.
I then selected Office 365 E3 while keeping the Microsoft 365 E3 selected as well. The logins got enabled again.
This seems wrong

Best regards,
Shami.

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Hi @ShamiDPerera-0197 ,

Have you checked if the M365 E3 is expired?
You can create a new account and apply M365 E3 license to it.

Seems like you're still using O365 E3 but not M365.

Best regards,
Lou

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