question

ChaoWu-6812 avatar image
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ChaoWu-6812 asked MarileeTurscak-MSFT answered

Having Trouble with Sign in

Microsoft
Sign in
Sorry, but we’re having trouble signing you in.

Request Id: 7225d5ce-2d16-4006-a172-d4f1e800ce03
Correlation Id: dc7fc843-7773-4650-92fb-4d234f41fb55
Timestamp: 2021-06-01T21:48:13Z
Message: AADSTS90072: User account '**@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000'(Microsoft App Access Panel) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account


How can I sign in?

azure-ad-sign-in-logs
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1 Answer

MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered

Error message:
AADSTS90072: User account '**@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000'(Microsoft App Access Panel) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

Based on the error message, it sounds like you are receiving this error because your account doesn't exist on their tenant. This can happen if you are not satisfying the MFA requirement for the tenant. If you are required to set up MFA on the site, you need to ask their administrator to add your account as an external user in their tenant before you can satisfy the requirement.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.