question

JohnTsai-4818 avatar image
0 Votes"
JohnTsai-4818 asked KaelYao-MSFT commented

Exchange 2016 Mailbox Features tab please wait

When I access certain user mailbox's mailbox features, i get please wait sometimes up to 15-20 minutes before it'll show up. Most users show up within 5-10 seconds. I don't see any errors in eventlogs. Any idea where I could hunt down the issue?

office-exchange-server-administration
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

KaelYao-MSFT avatar image
0 Votes"
KaelYao-MSFT answered KaelYao-MSFT commented

Hi @JohnTsai-4818

If the issue only happens on a certain mailbox, I would recommend recreating the mailbox for the user to see if it works for you.

Below are the steps:
1.export the mailbox to a PST file via EAC or Outlook

EAC: Procedures for mailbox exports to .pst files in Exchange Server

Outlook: Back up your email

2.disable the mailbox
EAC:
101469-12.jpg
EMS:
run the following command:

 Disable-Mailbox -identity <user name>

3.create a new mailbox for the user
EAC:
101601-13.jpg

EMS:
run the following command:

 Enable-Mailbox -Identity <user name>

4.import the PST file to the mailbox via EAC or Outlook

EAC: Procedures for mailbox imports from .pst files in Exchange Server

Outlook: Import email, contacts, and calendar from an Outlook .pst file


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


12.jpg (31.8 KiB)
13.jpg (35.5 KiB)
· 5
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

This sounds like a horrible solution. There are more than 1 mailbox that have this behavior.

0 Votes 0 ·

Is there anything similar about the mailboxes that take longer? Members of specific groups or domains?
Is is slow using Exchange Powershell get-mailbox for these same users?

1 Vote 1 ·

Hi,

Sorry I should have asked for more details.
Thanks for the information.

I am thinking to do live migration to different DB in different site to see if maybe there are mailbox corruptions that may be fixed.

Yes if possible please try moving the mailboxes to the local site to see if it may get rid of the problem.
0 Votes 0 ·

Hi @JohnTsai-4818

I am writing here to confirm with you how thing going now?
Did the issue get resolved?

0 Votes 0 ·

Only reason i could think of is possibly the GUI is behaving like some powershell command when retrieve remote site server properties it takes a long time. Several of these users is in remote site's server with active database there but accessing using these remote servers still slow. I am thinking to do live migration to different DB in different site to see if maybe there are mailbox corruptions that may be fixed.

0 Votes 0 ·
AndyDavid avatar image
0 Votes"
AndyDavid answered

I suspect its because they are remote. If the powershell commands to view these mailboxes are quick enough, I would use that instead for those accounts

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.