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OpenGroup-6145 asked LeilaKong-MSFT answered

Splash screen does not disappear in RemoteApp

When launching some applications (1c, adobe) through RemoteApp, the splash window does not close. This window is on top of the rest.


101679-screenshot-2021-06-02-154313.png


Infrastructure:
RDS with HA:
RDS01: windows server 2019 version 1809 (17763.1935)
RDS02: windows server 2019 version 1809 (17763.1935)
RDS03: windows server 2019 version 1809 (17763.1935)
MSSQL 2016 for HA data
SMB share for user data


Tried solutions:
- use TCP for RDP traffic
- enable / disable hardware video adapters
- downgrade mstsc version
- using other versions of applications


A similar problem was considered here, but the solution has not appeared: https://social.technet.microsoft.com/Forums/ru-RU/9c617297-0acc-42be-8899-27b4b7854c7f/10531077-10801089109510771079107210771090-1086108210851086?2019=windows


remote-desktop-serviceswindows-server-2019
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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered LeilaKong-MSFT commented

Hello @OpenGroup-6145 ,

Thanks for your query. There seems to be workaround in your shared link; have you tried all of them?

1.See the solution to the topic below: https://social.technet.microsoft.com/Forums/windowsserver/en-US/03b07b26-7fc7-4314-9157-04ea291cc2a3/server-2019-remoteapp-terminal-services-and-splash-screens-hang-stuck?forum=winserverTS
Disabled through GPO:
Computer Configuration/Policies/AdministrativeTemplates/Windows Components/Remote Desktop Services/Remote Desktop Sessions/Connections/
"RdP Transport Protocol Choice" option set in "Use only TCP"
Computer Configuration/Policies/AdministrativeTemplates/Windows Components/Remote Desktop Services/Remote Desktop Sessions/Remote Sessions Environment/
"For all remote desktop service sessions, use the default graphics adapter" set in "Disconnected."
On the gpupdate/force server
Then added the role of Hyper-V to the server and rebooted. (maybe it's superfluous).

2.return to 2012R2 or 2016

3.Try running the platform in Windows 7 compatibility mode (don't forget to put one on the platform file itself and on the launch file of the choice of bases).

If not solved, you may open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-busines

Also, we suggest that you could post this error to the uservoice and let others vote for it to see if there will be any feedback from the product team.
https://feedback.uservoice.com/


Best regards,
Leila


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Thanks for the answer.

From the article above, only the installation of Hyper-V has not been tried (since the answers stated that it does not help) and was not tested on Windows 2012/2016 (since the company's internal regulations apply to use only Windows 2019).

Windows 7 Compatibility Mode did not fix the problem.

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Hello @OpenGroup-6145 ,

Thanks for your feedback.

Since this is a third-party application that we don't know about its operation rule, you'd better contact the supplier and open a case to Microsoft Phone Technical Support.
https://support.microsoft.com/en-us/help/4341255/support-for-busines

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @OpenGroup-6145 ,

We haven’t heard from you in a couple of days.
How are things going there on this issue?

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