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YashMahajan-5385 avatar image
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YashMahajan-5385 asked frenchpodcastsonspotifyop15forallL-2210 answered

The bluetooth earphones not working for call but working for music..

Hi There

My laptop was working fine until I purchased JBL airpods. Since I started using it my wired earphones are not working and the JBL airpods are working only for music but not for calls. I tried different fixes available on internet (Driver updates, compatibility check, troubleshooting, etc.) but didn't help. My sound system is messed up and I know this is something related to software. Because my hardware (earphones) are working fine on another devices.

Please provide me the solution at the earliest.

Thanks
Yash
Email: mahajanayash1910@gmail.com
Mobile: +91 8237947515

windows-10-generalwindows-10-setup
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frenchpodcastsonspotifyop15forallL-2210 avatar image
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frenchpodcastsonspotifyop15forallL-2210 answered

Should you ever decided the earphones as the audio ere acknowledging the phone signal?
Please correct the audio track firstly and investigate if the difficulty nevertheless issues.
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Miles-MSFT avatar image
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Miles-MSFT answered

Hi Yash

Have you ever selected the earphones as the audio before answering the phone call?
Please change the audio route firstly and check if the problem still happens.

Best Regards


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SSengupta-4080 avatar image
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SSengupta-4080 answered

Before answering a phone call, change the audio route setting in Settings: swipe down to reveal the search field, search Call Audio Routing, and change the audio route to Bluetooth Headset. All incoming calls will be answered through the Bluetooth device

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