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HerisoaNoNOMENJANAHARY-5228 avatar image
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HerisoaNoNOMENJANAHARY-5228 asked HerisoaNoNOMENJANAHARY-5228 answered

Error when i want to take date for AZ-900 certification exam

Hello,

when I try to take a date for my AZ-900 certification, I have the following error:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

Can someone help me please?

not-supported
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DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to upvote and Accept as answer if the reply is helpful--


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HerisoaNoNOMENJANAHARY-5228 avatar image
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HerisoaNoNOMENJANAHARY-5228 answered

finally, I found the solution. For your account in: examregistration.microsoft.com. You must remove accents as well as special characters on your address, street and zip code. I live in France so our address contains accents

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