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brenji avatar image
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brenji asked germansche2-8665 edited

server 2016 RDWEB event ID 11

I noticed that RDweb wasn't pulling down resources for a user. Upon investigating I found event id 11

RD Web Access was unable to contact <server>, which is the server that is specified as running the RemoteApp and Desktop Connection Management service. Ensure that the name of the server that is specified as running the RemoteApp and Desktop Connection Management service is entered correctly, and that the server is running and available on the network. Error code: 2147944122.

The server it is referencing is no longer in the session host pool, and the configured webserver is our gateway server. Any ideas on where I can reconfigure the deployment to look at the correct data sources? I found a doc on MS but it's for server 2008 r2. I couldn't find much else on the web regarding this issue.

Thanks,

Ryan

remote-desktop-serviceswindows-server-2016
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Hello, sorry to hijack this thread, but since the OP didnt reply anymore i wouldnt mind:
I got the same Problem, after updating to 1.0.26 and renewing certificates. i imported the new certificates
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin

before it was working now its logging :

RD Web Access was unable to contact RD-BROKER1.FQDN ;RD-BROKER2.FQDN, which is the server that is specified as running the RemoteApp and Desktop Connection Management service. Ensure that the name of the server that is specified as running the RemoteApp and Desktop Connection Management service is entered correctly, and that the server is running and available on the network. Error code: 2147944122.

thing is, i got a haproxy in front of the brokers and webaccess should be contacting this : rd-broker.FQDN . Howto teach him that ? normal rdweb is working.

some content of the rdp file i could download via webclient:
full address:s:RD-BROKER.FQDN
alternate shell:s:||win32calc
remoteapplicationprogram:s:||win32calc
gatewayhostname:s:remotegw.FQDN
remoteapplicationname:s:Calculator
remoteapplicationcmdline:s:
workspace id:s:RD-BROKER.FQDN
use redirection server name:i:1
loadbalanceinfo:s:tsv://MS Terminal Services Plugin.1.test
alternate full address:s:RD-BROKER.FQDN

thanks

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @brenji ,

Thanks for your query.
Event ID 11 was frequently being logged in the event log on the RD web access server. Can you try the method as 2008 R2 and 2012?

Remote Apps not listed to RD Web Access, server error and Event ID 11: https://www.risual.com/2017/07/remote-apps-not-listed-to-rd-web-access-server-error-and-event-id-11/
Event ID 11 — RD Web Access Configuration: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/ee891009(v=ws.10)?redirectedfrom=MSDN
RDS 2012: Which ports are used during deployment?: https://social.technet.microsoft.com/wiki/contents/articles/16164.rds-2012-which-ports-are-used-during-deployment.aspx


Best regards,
Leila


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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @brenji ,

We haven’t heard from you in a couple of days.
Is there any update from your side?

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