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Krishagni-0464 asked YuhanDeng-MSFT commented

RDP connection crashes on connecting to VPN.

I am using BIG-IP (F5) VPN client to connect to a network. Once the connection initialization starts in the VPN client, my RDP connection somehow crashes, and I cannot connect to the VM. I have to restart the VM from the Azure portal to connect.

windows-server
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Hi,

I would like to check if the issue has been fixed? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Danny

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Hi,

I would like to check if the issue has been fixed? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Danny

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1 Answer

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YuhanDeng-MSFT answered YuhanDeng-MSFT commented

Hi,
Normally, if your VPN is set up to use the default gateway on the remote network, then you will normally need to VPN to the remote network yourself and re-establish the remote desktop. But you can work around this by adding a static route back to you from the remote PC which should override the VPN default route.
For instance, if your public IP address is 192.168.1.1 and the remote desktop's default gateway is 192.168.1.2, then it should work.

Is there any specific error code or event id that’s related to this issue? They will help us determine and deal with the issue better.

Thanks for your understanding.
Best regards,
Danny


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Hello Danny,

Thank you for your answer, and my humble apologies for the late reply to the answer.

I use VPN client (BIG -IP) F5 inside my VM to connect to a network. Once the connection initializes, the RDP connection disconnects. I am not sure of the network settings mentioned in the answer. Can you please guide me with the steps or link to a document to make the required changes in RDP settings?

Thanks & Regards,
Nilesh S.


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Hi Nilesh,
I’m not sure if this works but maybe you can take a look at this:
https://www.f5.com/pdf/deployment-guides/microsoft-rds-session-host-dg.pdf
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

Also I did some research but still I’m not very sure about the relationship between F5 and Microsoft, and I cannot find any Microsoft document that is related to it. Thus, I would suggest that you contact the VPN provider as they’re more familiar with their product.

Thanks for your understanding.
Best regards,
Danny


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