question

RnoDirect-0845 avatar image
0 Votes"
RnoDirect-0845 asked JennyFeng-MSFT commented

Capturing wirting on documents on touchscreen using finger instead of Stylus.

Hello, I'm trying to use my finger as a stylus to capture my initials on a document. I can see tracer lines following my strokes on the screen but nothing is ''sticking''.

Must I change a certain setting on my Surface go 2?

Or is this just not supported?

windows-10-setup
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@RnoDirect-0845
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.

0 Votes 0 ·

1 Answer

JennyFeng-MSFT avatar image
0 Votes"
JennyFeng-MSFT answered

@RnoDirect-0845
Hi,
You said the Pro pen works fine but it doesn't so smooth to your fingers, right?

Your Surface Type Cover has a touchpad with two buttons that you can use like a mouse. You can follow the guide below to set it up:
Surface touchpad use and settings
https://support.microsoft.com/en-us/surface/surface-touchpad-use-and-settings-6c32fd32-23f4-c2d3-a3f9-cfc70feff233
Do you have all updates?
If you still have issues with touch, I'd suggest the following:
https://support.microsoft.com/en-us/surface/what-to-try-if-your-surface-touchscreen-doesn-t-work-01575279-71ab-637d-60f4-eac111ad703f#Begin

If none of the solutions works, to help you better, I suggest you submit a new case on Surface forum as they will be more professional on your issue:
https://answers.microsoft.com/en-us/surface/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

Contact Microsoft Support for Surface
http://www.microsoft.com/surface/en-sg/support/contact-us/

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.

Thank you for your understanding.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.