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WallinPr-8433 avatar image
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WallinPr-8433 asked SharonZhao-MSFT commented

View Recorded Teams meeting stops after 1 minute

Hi,

We have recorded one internal meeting which is 60 min. Then we send a link to users who can view recording any time,
Some users can see the recording until the end but for some users the recording stops after 1-5 minutes and will not continue.

We are located in Europe and users who can only see 1-5 minutes is located in Asia/Australia
Internet speed is ok for them

Any tip what to start looking for?

office-teams-windows-itpro
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WallinPr-8433 avatar image
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WallinPr-8433 answered SharonZhao-MSFT commented

I found the possible issue, users who had issues were connected with VPN at the time which cause speed reduction

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@WallinPr-8433,
Perhaps, you are right.
Do you try to switch between VPN and normal Internet in the same affected user?
If you can confirm the root cause, please feel free to accept your reply as answer to help more people with the same problem.
Thanks for your understanding.

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered WallinPr-8433 commented

@WallinPr-8433,

Is there any related error message from users in Asia/Australia?

Are the Asia/Australia users in your organization?

You could check the Permissions of this recording in Microsoft Stream. All the users you want to share with should be added in the Permissions section as below:
102729-image.png

For more details, please refer to this article.


If the response is helpful, please click "Accept Answer" and upvote it.

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@WallinPr-8433,
Do you have any further question on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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Thank you for suggestion, Permission to recording is correct. There is no error message for the users, the movie just stopped.
I found the possible issue, users who had issues were connected with VPN at the time which cause speed reduction.

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