question

Enricof-7649 avatar image
2 Votes"
Enricof-7649 asked rudrapratapsingh-3512 commented

Can't sign in microsoft whiteboard, gives big error

Hello,

I'm trying to sign in my account trough microsoft whiteboard to acces my school notes, tho every time i try to log in it gives me this big error(blanked out beginning of email):

alt text

how can i solve this?

i've already tryed clearing the cookies and http://aka.ms/f_8AGsoD3v and http://aka.ms/f_8AGsoD3v-1 didn't help me




thank you in advance


azure-active-directory
· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Do you have a work account ?

If you have an ID with onmicrosoft.com , can you try logging with that ID?

0 Votes 0 ·

Hmm, no this is my only account and it's my private one, i use it for school and everything, but it's not actually "tied" to anything (like a school email, work . . . Ecc) i don't have an id and none shows on the subscription panel on Azure

0 Votes 0 ·

I am confused. I have a Office 365 account that I pay for but it does not allow me to log into the Web access for Whiteboard. Is this a feature only available to Workplaces and Schools? Is it not available to anyone paying for Office 365?

0 Votes 0 ·

1 Answer

msrini-MSFT avatar image
3 Votes"
msrini-MSFT answered rudrapratapsingh-3512 commented

Hi,

To use the Windows 10 or iOS apps, you must sign in with a Microsoft account (Outlook, Hotmail, Live, Xbox, etc.) or an Office 365 account (personal, work, or school). To use the web app, you must sign in with a work or school Office 365 account (after your administrator has enabled the service).


You need to work with your administrator to add your live ID to the tenant and enable the service. Or as an alternative, try the Windows 10 or iOS app to log in using your Live ID.

· 8
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Perhaps this answer could include "I've forwarded this to the tech team to improve the error message"...
If I have access to the windows app with my personal account, I think it's reasonable to assume that I would with the web app - and if it's not the case, then the message should be clear enough for me to decide to search for an alternative solution.

2 Votes 2 ·

I'm not sure if my microsoft account on my computer is a work, school or private account. Are you saying that whatever it is, if I send an invite link to someone, they must log in with a work or school office 365, as opposed to any other kind of microsoft account? What's the logic behind this?

1 Vote 1 ·

You pay for a Microsoft 365 subscription (formerly office 365)

0 Votes 0 ·

Ohhh, that's the issue, thank you so much, have a great day

0 Votes 0 ·

Can you mark the above response as answer to help other community members.

1 Vote 1 ·

Suse sure, i just forgot

0 Votes 0 ·

Can I sign in without an office 365 account?

0 Votes 0 ·

To use the Windows 10 or iOS apps, you must sign in with a Microsoft account (Outlook, Hotmail, Live, Xbox, etc.) or an Office 365 account (personal, work, or school)

But why are we allowed to login into iOS app with a personal account but while using android app, Microsoft forbids us to login with a personal account ?

Will we able to login into android app with a personal account in near future ?





0 Votes 0 ·