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ZoeTurner-3367 asked JiaYou-MSFT answered

The parameter is incorrect

I've had this printer for years now, and it's worked fine before. This error has never come up until about a few weeks ago. But I just didn't have time to deal with it. The printer works fine overall, the only function that will NOT work is scanning and uploading documents onto my computer.

I've tried giving the %temp% folder access to everyone, as well as reinstalling the printer. But it just keeps coming up with the same error. And I'm not sure what else to do.

My printer is an Officejet Pro 6968

windows-7
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JiaYou-MSFT answered

HI ZoeTurner-3367,

Is there anything to help you?

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JiaYou-MSFT answered

HI ZoeTurner-3367,

Is there any progress on your question?

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JiaYou-MSFT answered JiaYou-MSFT edited

HI ZoeTurner-3367,

”the only function that will NOT work is scanning and uploading documents onto my computer.“
0.Could you please enter winver in command prompt on your computer and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

1.Is your computer joined to domain?

2.which method do this user's client computer(win7,win10) connect to printer ?(by using usb cable ,by using wired/wireless network ,by using shared printer server )

3.when the problem happened, are there any event log in below location on session host w2012r2?
event viewer\windows logs\
application
security
system
event viewer\windows logs\applications and services logs\microsoft\windows\printservice

4.Where did you configure scan file and save to %temp% folder on your computer or the panel of physical printer?

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