question

LIAngelBuycoor-3330 avatar image
0 Votes"
LIAngelBuycoor-3330 asked HanFlora-1041 commented

fail to login outlook app

hello, my account is **. I can login outlook in laptop but cannot login IOS app.
error massage in outlook is "application did not receive response from broker", error massage in authenticator is "your organization is now protecting its data in this app". I cannot proceed neither of them. how should I proceed to login outlook app in phone?

not-supported
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @LIAngelBuycoor-3330 ,


Welcome to our forum, in order to prevent the disclosure of your personal privacy, please hide your personal information when providing relevant information.


For your issue about IOS app login, I found a official document of Microsoft, which describes in detail how to set up an outlook account in IOS outlook app under various circumstances: Set up an Outlook account in the iOS Mail app.


If that's invalid, please kindly understand here we mainly focus on general issues on Outlook desktop client, in order to resolve your issue better, it's suggested to post your issue on this dedicated outlook for ios forum:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

Thanks for your understanding and hope your question will be resolved soon!

0 Votes 0 ·
michev avatar image
0 Votes"
michev answered

Best talk with your IT support team.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

LIAngelBuycoor-3330 avatar image
0 Votes"
LIAngelBuycoor-3330 answered HanFlora-1041 commented

I reach local IT but they have no idea what the problem is... nearby colleagues didn't meet this issue. I try delete the app and install again but it didn't work...

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@LIAngelBuycoor-3330 how about your issue now? If it has been fixed? My colleague encoutered the same issue. May i know your resolution if the problem already solved? Thanks.

0 Votes 0 ·