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GeirSteinst-8235 avatar image
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GeirSteinst-8235 asked DSPatrick answered

AZ-900 exam registration failing to connect to PearsonVue

Hi!
I have tried several times to register for the AZ-900 exam. When I select taking the exam through PearsonVue I get the following message:
"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

After having been in touch with Pearson Vue support without them being able to help me I try to ask a question here.
I cannot find a tag matching my problem so I just selected one.

With regards
Geir Steinstø

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GeirSteinst-8235 avatar image
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GeirSteinst-8235 answered

Seems like I have posted this question on the wrong site. Found a certification help site and posted it there as well.

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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to upvote and Accept as answer if the reply is helpful--


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