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BillyBaker-7116 avatar image
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BillyBaker-7116 asked JadeLiang-MSFT commented

Outlook 365 - Add Account - GMail - Allow Access Button

Using Outlook 365 16.0.13127.21624 64bit on Win 10 Enterprise 21H1.

I'm trying to add my GMail inbox to my Enterprise Outlook. I have clients that are unable to add their GMail account to Outlook.

To add the GMail Account I followed the instructions online:
Outlook > File Menu> + Add Account
- enter Account name xxxxxxx@gmail.com
- enter the password
- authenticate with 2FA GMail window by tapping accept on my mobile Android
- Get presented with the following Authorization window, but I can't click the "Allow" button. Both the Allow and Deny button are greyed out, and I'm not able to click on them. I'm unable to tab to the buttons, pressing enter or any combination of clicking will not register.
- I have tried alternate methods of adding the GMail account, like removing 2FA, and using the less secure app, and neither of those work either.
- This feels like an Internet Explorer related issue.

103070-outlooggmailallowjpg.png







office-outlook-itpro
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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @BillyBaker-7116,

According to my tests on my Outlook 365 with same version of yours 103288-snipaste-2021-06-08-14-31-48.jpg, I could add Gmail account normally like below
103239-snipaste-2021-06-08-14-31-53.jpg

So in order to further confirm if your issue is related to your account or client, it's recommended to add other gmail account in your client or log your gmail account in other Outlook client to check if the issue has any difference.If it could be reproduced on other account, the issue may be related to your client.

This feels like an Internet Explorer related issue.

What's the default browser app in your client? In order to avoid any browser issues on your client, it's recommended to change your default browser to check if the issue still exists.

Also, I found some articles that mentioned rebooting machine may also work for it, please try to restart your machine and launch Outlook again and add your Gmail account to check if it could be helpful to you.

If yor issue has any update, please feel free to post back.


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Hi @BillyBaker-7116,
Do you still have any questions about it?
If not, in order to close this thread normally, please kindly mark the helpful post to answer, which would benefit others who also has similar issues.
Thanks for your understanding.

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