question

AmardeepNandani-7739 avatar image
0 Votes"
AmardeepNandani-7739 asked DSPatrick answered

Not able to login using Microsoft Authenticator App

I am global admin in our organization account on Microsoft. I actually have not set any two step authentication for logging into our account. Now i am unable to login to account without code on Microsoft Authenticator App. How to recover when there is no admin except me in the organization. Can we reset our account with the help of Microsoft support team?

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

DSPatrick avatar image
0 Votes"
DSPatrick answered

You can try filling out the form here.
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Making sure your alternate email and phone number are current increases the chance of recovery.

--please don't forget to upvote and Accept as answer if the reply is helpful--


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.