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Pauciloquent avatar image
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Pauciloquent asked CyrAz answered

SCOM - Exchange 2013 MP is not collecting Performance Metrics

We are monitoring Exchange 2016 using SCOM 2019 with the latest SCOM Exchange 2013 MP.

A couple of weeks ago, we could see the Queue Length (Delivery) counter in the Performance View of the Transport servers but now when we select that counter; it shows nothing. Now I am not sure if the issue is on SCOM server side or agent. Most probably, agent, but how to troubleshoot this one?

I have checked the Rule that is collecting the above performance metrics, there are no overrides. The rule is "Exchange 2013 Server: Queue Length" that is targeted to "Exchange 2013 Server". Rule config is:

<Configuration>
<CounterName>Queue Length</CounterName>
<PropertyField>Length</PropertyField>
<IntervalSeconds>900</IntervalSeconds>
<TimeoutSeconds>300</TimeoutSeconds>
<ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>
<SyncTime />
<VerboseLogging>0</VerboseLogging>
</Configuration>

Thoughts?

msc-operations-manager
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CyrAz avatar image
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CyrAz answered Pauciloquent commented

It's actually that script running behind the scene : https://systemcenter.wiki/?GetElement=Microsoft.Exchange.15.QueueCollection.DataSourceMapped&Type=DataSourceModuleType&ManagementPack=Microsoft.Exchange.15&Version=15.0.669.22

Do you see any error related to that in Operation Manager Event Viewer on the Exchange servers?
Does it work when ran manually from a powershell prompt?

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Hi

Whenever u get time please suggest any other possibilities.

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Pauciloquent avatar image
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Pauciloquent answered

@CyrAz

Thanks a heap for pointing me in the right direction.

I ran the command in Exchange Management Shell on one of the Transport servers but it threw an error that LogEvent is not recongnized. It also log an event in the Operations Manager event log with an ID 102 and same error message.

I tried to find the same error in the previous events but there is no relevant error. I tried to find the script name as well in the Events but nothing.

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CyrAz avatar image
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CyrAz answered

There is not much more I can tell you : perf data comes from that script, so you need to make sure it's able to work properly.
And therefore if it fails you need to find out why.
I can't really help you with that without being actually connected to your servers...

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