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ChrisHall-3532 avatar image
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ChrisHall-3532 asked JimmyYang-MSFT commented

Skype / Outlook Meeting Issues

Random end-users that are currently on a Windows 7 build are experiencing the following 3 issues with Skype / Outlook

1) When attempting to create a new Skype Meeting (Outlook) they receive EM: Create Skype Meeting Failed. Please make sure that Skype for Business is running and signed-in and try again

2) When clicking on Meet Now (Skype) EM: An error occurred during the Skype Meeting

3) When trying to add a user into an ongoing call (Skype) EM: An error occurred

This issue only affects a small percentage of users and can be resolved if the local profile is recreated for that said user. Has anyone come across this issue previous that could assist in finding the root cause?

NOTE: The Skype Meeting Add-in is enabled

Version: Skype for Business for Office 365 MSO (16.0.12527.21230) 32 Bit

office-outlook-itprooffice-skype-business-online-itpro
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1 Answer

JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @ChrisHall-3532

After you recreated those users' profile, can this issue be resolved and not reproduced after several days?

What is the Operation System of those who are affected and those who are not?

This problem occurs because of a known issue in the KB 3114831 version of UCAddin.dll (a Skype for Business plug-in for Outlook). The following document shows the resolution for your reference:

https://docs.microsoft.com/en-US/SkypeForBusiness/troubleshoot/server-meetings/meeting-invitations-not-sent-from-outlook



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@ChrisHall-3532

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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@ChrisHall-3532

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

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