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TSarde-4079 avatar image
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TSarde-4079 asked LeonLaude commented

Charges in free azure trail

Dear Team,

Last month I had created azure free account. after creating account i did not get time to login again not even created any subscription or anything.

This month Microsoft charged me 2865 INR.
I need to why what are these charges ?

I can not even see it in billing portal.

Can someone please help ?

Sincerely,
Tushar

azure-stack-hub
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LeonLaude avatar image
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LeonLaude answered

Hi @TSarde-4079,

I suggest you create a support request to the Microsoft Billing support, it's free of charge.

Create a support ticket
https://azure.microsoft.com/en-us/support/create-ticket


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

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kobulloc-MSFT answered LeonLaude commented

If you happen to use all of your free credit or if you're at the end of your 30 days, you'll be notified so you can decide if you want to upgrade to pay-as-you-go (if not, your account will be disabled).

https://azure.microsoft.com/en-us/free/

What happens once I use my $200 free credit or I’m at the end of 30 days?

We’ll notify you so you can decide if you want to upgrade to pay-as-you-go pricing and remove the spending limit. If you do, you’ll have access to free products. If you don’t, your account and products will be disabled, and you'll need to upgrade to resume usage.
* Based on resource and region availability.

This sounds like it may be unrelated to your Azure account but I would definitely reach out to billing. They'll be able to sort this out for you:

In the Azure portal, you can open a billing support request by going to Help + support > New support request > Billing and then complete the wizard.

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Thank you for the response. I see zero credit in my account.

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The billing support should be able to assist you further with your issue, here's also some common information about the Azure trial (free) account:
https://docs.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account

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Thank you very much Leon. It helped

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