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LeethanapanichAdithonYo-9383 avatar image
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LeethanapanichAdithonYo-9383 asked LeonLaude commented

Power Automate - office365users is in the block list. Connection.

I have Power Automate workflow that use Get user Profile (V2)
And for some user and sometimes it's shown error "Error from token exchange: Runtime call was blocked because connection has error status: Enabled| Error, and office365users is in the block list. Connection errors: [ParameterName: token, Error: Code: Unauthorized, Message: 'Failed to refresh access token for service: office365usercertificate. Correlation Id=5f06bdc3-66b9-48f7-9d9b-8121071e4754, UTC TimeStamp=5/12/2021 3:47:54 PM, Error: Failed to acquire token from AAD: {"error":"invalid_grant","error_description":"AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2021-02-10T19:30:47.2304590Z and was inactive for 90.00:00:00.\r\nTrace ID: 1b805b21-35dc-479a-b0e0-9b945e106c00\r\nCorrelation ID: 2e4c250d-cace-42b7-91e8-17b382349c98\r\nTimestamp: 2021-05-12 15:47:54Z","error_codes":[700082],"timestamp":"2021-05-12 15:47:54Z","trace_id":"1b805b21-35dc-479a-b0e0-9b945e106c00","correlation_id":"2e4c250d-cace-42b7-91e8-17b382349c98","error_uri":"https://login.windows.net/error?code=700082"}']"

So please help me to found the root cause and how to prevent this issue.

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1 Answer

LeonLaude avatar image
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LeonLaude answered LeonLaude commented

Hi @LeethanapanichAdithonYo-9383,

Please note that Power Automate is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You may ask the experts in the dedicated Power Automate forum over here:
https://powerusers.microsoft.com/t5/Microsoft-Power-Automate/ct-p/MPACommunity


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

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Thank you for your suggestion. I will post this issue in Power Automate forum.

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LeonLaude avatar image LeonLaude LeethanapanichAdithonYo-9383 ·

You're welcome.

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