windows 10 no boot after update kb5003637 2021-06

ser mar 116

hello , i have any pc with windows 10 x86 version 20h2 and 21h1, there are already three windows updates that on the x86 version blocks the pc at reboot. I also waited for the June kb (KB5003637), but the problem is not solved, the pc on reboot remains on the windows logo and does not continue . I also tried to install using USB created with media tools. the installation is successful, but at the reboot it stops at the logo. if I remove the KB it will work again

solutiuon ?

Dayle Found 11 Reputation points

2021-06-10T00:36:54.117+00:00

Mine is a little different in that it won't install. On reboot I get a blank screen (no BSOD just a blank screen with the mouse pointer). I force a shut down and it tells me it failed to install. Another failed update.
Alan Barker 1 Reputation point

2021-06-12T13:06:44.57+00:00

Same here. Lock screen looks OK but when login just a black screen with mouse cursor. I can bring up task manager which looks OK.
Ctl-shift-win B to graphic drivers does.nothing.

Use trouble shooting from boot menu nothing.
Used restore PC from boot menu but still exactly same with a black screen.
Alan
JustLucky 1 Reputation point

2021-06-13T11:27:17.117+00:00

Same issue here.
Moreno 1 Reputation point

2021-06-13T21:07:32.137+00:00

I had the same. I discovered it is caused by the DRAM overclock.
Setting back the DRAM to 2666mhz (it was 3200mhz) fixed the issue!
it is quite disappointing that the KB update does not allow to use the DRAM at its full speed...
I will uninstall it stright away and will bring back my DRAM @ 3200 mhz!
tkos110 1 Reputation point

2021-06-14T22:17:31.773+00:00

Same problem, after update of KB5003637 PC will not boot into windows, automatic repair is attempted but fails. Only option is to recover using a backup and postphone the updates for 7 days. Hopefully MS will find a solution soon.
Asus board P8h67-V, 250Gb SSD, Core i7, current build 10.0.19042, 24Gb memory
First thought it was the SSD, so replaced the SSD with a new, one, did a restore, but did not fix the issue. Then it became clear the update is causing the failure.
Uwe 1 Reputation point

2021-06-25T11:47:15.817+00:00

I have the same problem. After KB5003637 I get a bsod. Repair fails and I have to use a recovery point. After WU activates itself again after 7 days the same thing happens. I did that procedure now for the 4th time. It just doesn't work on my pc it seems.
Martin Ossjo 1 Reputation point

2021-06-26T11:27:54.5+00:00

I have a Dell Optiplex 790 WIN10 working perfectly untill KB5004476 were installed. After installation im restarting the computer then blu screen. Window says stopcode INACCESSIBLE BOOT DEVICE. Windows recommend to repair it self but it cant. Loops all the time same problem. The thing that worked for me was to run the restorepoint that was automaticly saved by windows before windows install this update. So now the computer is working again. Windows prompt for me that it will install this update again. But idont wont to do that. I have no overclocked computer this must be a Microsoft problem !
tkos110 1 Reputation point

2021-06-26T15:06:53.867+00:00

II agree, MS keeps advising using SFC and DISM, but I tried that a few times, does not solve the issue. So I would expect a stable solution by know.
Alan Taylor 6 Reputation points

2021-07-04T12:16:16.9+00:00

My PC just hit this as I’d not used my PC for a few weeks…
…. it’s a windows 10 x64 version 20H2 using memory at 3200mhz - supported OC both by memory device and motherboard.

After it loaded KB5003637 at restart boot I got the BSOD with ‘page fault in non paged area’, this auto repeat booted a few times and then gave up.

I decided to chose the BSOD advanced option to restart in safe mode, not done that ever for Windows 10, to see what that would do. To my surprise it booted with the ‘failed to load updates’ message and proceeded to uninstall it. It then booted fine…

Unless I turn off updates it keeps loading this KB and ends up with the same BSOD…
… I might try @Moreno idea of setting back the memory and trying to update to H21H1 - as also mentioned to see if that’s a way out of this nightmare.

Question:
Is there still a way of me setting Windows to not load a specific KB Number Update?
… while I’ve seen reference to this, so we can wait for it to be fixed, the setup KB Update seems to have changed or been removed - anyone know how to still do this ?

8 answers

Liran Stern 16 Reputation points

2021-06-10T14:30:02.533+00:00

I have a totally different problem. KB5003637 caused my task bar notification area (clock, batter, tray icons) to be corrupted and then disappear. I tried everything but the only thing that immediately fixed it was to uninstall KB5003637
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3 people found this answer helpful.
Greg Watson 1 Reputation point

2021-06-17T03:05:47.393+00:00

Same problem here on all 3 of my machines. Had to uninstall the update on all of them to fix it.
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rvdb 6 Reputation points

2021-06-11T11:05:33.75+00:00

also a problem here with KB5003637, update installs and after reboot fault page in nonpaged area.
Windows 10 21h1 x64 Ram 32 GB. automatic page file off, fast startup off. did SFC (System File Checker) or DISM to repair the corrupted system file no solution.
edit: Also run memtest and chkdsk /f/ /r no errors.
cloned the installation to hyper-v same results. uninstalled basically almost all programs with Bulk Crap Uninstaller (even norton,acronis cyber protect), problem still exist.
Makes only testing easier, with fast recovery to latest checkpoint before update in hyper-v.

Trying to fix the problem because i don't like a system which isn't up to date.

edit no malware detected by malwarebytes
edit: reset windows update, run troubleshooter windows update

to be continued...
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1 person found this answer helpful.
gdchill 6 Reputation points

2021-06-13T19:06:55.457+00:00

Same here. Windows doesn't install KB5003637. Instead of booting it appears the bluescreen with fault page in nonpaged area. I had to disinstall the update. Afterwards window started again normally.

Moreno 1 Reputation point

2021-06-13T21:08:59.773+00:00

Did you OC the DRAM?
if yes, switch it back to the default values, and the system will boot.
quite disappointing, I know.
cheers

gdchill 6 Reputation points

2021-06-14T18:37:48.947+00:00

Thanks for your answer. But I did not OC my DRAM. I am still searching for a solution.

Moreno 1 Reputation point

2021-06-19T07:47:24.94+00:00

Can you check in the BIOS or using CPU-Z what is the speed in Mhz you DRAM is running at?
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Jenny Feng 14,081 Reputation points

2021-06-10T02:15:43.433+00:00

@ser mar
Hi,
As far as I know, there is no related known issues has been offered.
https://support.microsoft.com/en-us/topic/june-8-2021-kb5003637-os-builds-19041-1052-19042-1052-and-19043-1052-fd782405-7736-478e-b8d0-b08f735f7e54
When we deal with the problem of Windows 10 not starting, data security is often involved. Therefore, we strongly recommend you back up your important files before fixing the problem.
I suggest you uninstall the update first to ensure that the computer can boot normally.

Then, run SFC (System File Checker) or DISM to repair the corrupted system file.
Use the System File Checker tool to repair missing or corrupted system files
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Hope above information can help you.

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Phoenix_X _ 1 Reputation point

2021-06-20T19:14:15.033+00:00

Unfortunately I have the same problem: BSOD with page fault in non paged area after the update installs.
In my case, after the update automatically rolls back, the user profiles are not loaded and only the unused admin account is loaded as new. I need system restore to recover the correct account information (files are not deleted so manual recovery would be possible but system restore much quicker). Perhaps the account problem is as I have multiple nonadmin accounts and only one admin, and I start the update from a nonadmin account. It doesn't recover by itself even after multiple reboots.

I tried several times, also after all the checks (chkdsk, SFC,dism). None found any errors. Also tried manual install from update catalog, no difference.
No overclock, core i7 3740qm, 8gb, switchable graphics with amd hd7970. Latest drivers installed afaik.

Alan Taylor 6 Reputation points

2021-07-04T11:55:16.223+00:00

@Jenny Feng Is this a suitable answer for so many of us with this BSOD error after loading the same KB fix?

Has anyone done this with a positive fix result?
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Roland Krystaszek 1 Reputation point

2021-06-14T02:07:18.9+00:00

KB5003637 Is giving me a BSOD also. Same as above. Page fault in non paged area. In my case, after the BSOD, windows reboots and automatically repairs itself by uninstalling the update.

I was under the impression that in a case like this, Windows Update would suspend the failing update for 30 days. But this has happened to me 3 days in a row. I suspended the updates for 7 days for the moment.

I do have my ram clocked to 3000mhz which is what it spec'd for. I just used the XMP profile that came with it. I am not going to downclock to 2133. I'll just remove the update for now.

Asus Hero Viii
32 GB Corsair 3000 c15 ram
I7 6700k at stock clock
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Darrell Sears 1 Reputation point

2021-06-14T07:57:47.303+00:00

Yet another KB5003637 Is giving me a BSOD also. Same as above. Page fault in non paged area. In my case, after the BSOD, windows reboots and automatically repairs itself by uninstalling the update.

6 or 7 times this has happened tried a shutdown and update also just did update and restart, same result.

ASUS TUF Gaming B550M-PLUS (Wi-Fi)
Corsair Vengeance LPX 32GB DDR4 DRAM 3200MHz C16
Ryzen 7 3700X
Samsung 970 EVO V-NAND M.2 500GB SSD System Disk
ASUS Turbo-GTX1070TI-8G Video Card
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Robi4997 1 Reputation point

2021-06-14T13:01:36.223+00:00

Similar for me too. 3 failed installs and each time it looks for problems, uninstalls and will no doubt try again.

Windows Feature Experience Pack 120.2212.2020.0
ASUS Maximus VI Hero Rev 1.xx
Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz 801 MHz
Crucial DDR3 16GB Tactical
AMD Radeon R7 200 Series [Display adapter]
KINGSTON SV300S37A120G [Hard drive] (120.03 GB) -- drive 0, SMART Status: Healthy

Moreno 1 Reputation point

2021-06-19T07:52:50.03+00:00

Can you check in the BIOS or using CPU-Z what is the speed in Mhz you DRAM is running at?
This update does not like XMP at all or OC DRAM.
I had XMP activated and I switched it off. After that the PC was booting normally with DRAM at 2666 instead of the nominal 3200.
I know it is disappointing, but if you want to keep the update that's the way to go.
Today I will try to install over the kb5003637 the 21H1 to see if it fixes it...
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