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sermar-8755 avatar image
3 Votes"
sermar-8755 asked UweWehnert-1031 commented

windows 10 no boot after update kb5003637 2021-06

hello , i have any pc with windows 10 x86 version 20h2 and 21h1, there are already three windows updates that on the x86 version blocks the pc at reboot. I also waited for the June kb (KB5003637), but the problem is not solved, the pc on reboot remains on the windows logo and does not continue . I also tried to install using USB created with media tools. the installation is successful, but at the reboot it stops at the logo. if I remove the KB it will work again

solutiuon ?

windows-10-setup
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Mine is a little different in that it won't install. On reboot I get a blank screen (no BSOD just a blank screen with the mouse pointer). I force a shut down and it tells me it failed to install. Another failed update.

2 Votes 2 ·

Same issue here.

0 Votes 0 ·

Same here. Lock screen looks OK but when login just a black screen with mouse cursor. I can bring up task manager which looks OK.
Ctl-shift-win B to graphic drivers does.nothing.

Use trouble shooting from boot menu nothing.
Used restore PC from boot menu but still exactly same with a black screen.
Alan

0 Votes 0 ·

I had the same. I discovered it is caused by the DRAM overclock.
Setting back the DRAM to 2666mhz (it was 3200mhz) fixed the issue!
it is quite disappointing that the KB update does not allow to use the DRAM at its full speed...
I will uninstall it stright away and will bring back my DRAM @ 3200 mhz!

0 Votes 0 ·

Same problem, after update of KB5003637 PC will not boot into windows, automatic repair is attempted but fails. Only option is to recover using a backup and postphone the updates for 7 days. Hopefully MS will find a solution soon.
Asus board P8h67-V, 250Gb SSD, Core i7, current build 10.0.19042, 24Gb memory
First thought it was the SSD, so replaced the SSD with a new, one, did a restore, but did not fix the issue. Then it became clear the update is causing the failure.

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I have the same problem. After KB5003637 I get a bsod. Repair fails and I have to use a recovery point. After WU activates itself again after 7 days the same thing happens. I did that procedure now for the 4th time. It just doesn't work on my pc it seems.

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JennyFeng-MSFT avatar image
0 Votes"
JennyFeng-MSFT answered AlanTaylor-3005 commented

@sermar-8755
Hi,
As far as I know, there is no related known issues has been offered.
https://support.microsoft.com/en-us/topic/june-8-2021-kb5003637-os-builds-19041-1052-19042-1052-and-19043-1052-fd782405-7736-478e-b8d0-b08f735f7e54
When we deal with the problem of Windows 10 not starting, data security is often involved. Therefore, we strongly recommend you back up your important files before fixing the problem.
I suggest you uninstall the update first to ensure that the computer can boot normally.

Then, run SFC (System File Checker) or DISM to repair the corrupted system file.
Use the System File Checker tool to repair missing or corrupted system files
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Hope above information can help you.

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Unfortunately I have the same problem: BSOD with page fault in non paged area after the update installs.
In my case, after the update automatically rolls back, the user profiles are not loaded and only the unused admin account is loaded as new. I need system restore to recover the correct account information (files are not deleted so manual recovery would be possible but system restore much quicker). Perhaps the account problem is as I have multiple nonadmin accounts and only one admin, and I start the update from a nonadmin account. It doesn't recover by itself even after multiple reboots.

I tried several times, also after all the checks (chkdsk, SFC,dism). None found any errors. Also tried manual install from update catalog, no difference.
No overclock, core i7 3740qm, 8gb, switchable graphics with amd hd7970. Latest drivers installed afaik.

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@JennyFeng-MSFT Is this a suitable answer for so many of us with this BSOD error after loading the same KB fix?

Has anyone done this with a positive fix result?

0 Votes 0 ·
LiranStern-1807 avatar image
3 Votes"
LiranStern-1807 answered GregWatson-9815 published

I have a totally different problem. KB5003637 caused my task bar notification area (clock, batter, tray icons) to be corrupted and then disappear. I tried everything but the only thing that immediately fixed it was to uninstall KB5003637

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Same problem here on all 3 of my machines. Had to uninstall the update on all of them to fix it.

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rvdb-8542 avatar image
1 Vote"
rvdb-8542 answered Moreno-2370 commented

also a problem here with KB5003637, update installs and after reboot fault page in nonpaged area.
Windows 10 21h1 x64 Ram 32 GB. automatic page file off, fast startup off. did SFC (System File Checker) or DISM to repair the corrupted system file no solution.
edit: Also run memtest and chkdsk /f/ /r no errors.
cloned the installation to hyper-v same results. uninstalled basically almost all programs with Bulk Crap Uninstaller (even norton,acronis cyber protect), problem still exist.
Makes only testing easier, with fast recovery to latest checkpoint before update in hyper-v.

Trying to fix the problem because i don't like a system which isn't up to date.

edit no malware detected by malwarebytes
edit: reset windows update, run troubleshooter windows update

to be continued...

· 4
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Same here. Windows doesn't install KB5003637. Instead of booting it appears the bluescreen with fault page in nonpaged area. I had to disinstall the update. Afterwards window started again normally.

0 Votes 0 ·

Did you OC the DRAM?
if yes, switch it back to the default values, and the system will boot.
quite disappointing, I know.
cheers

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Thanks for your answer. But I did not OC my DRAM. I am still searching for a solution.

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RolandKrystaszek-1309 avatar image
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RolandKrystaszek-1309 answered

KB5003637 Is giving me a BSOD also. Same as above. Page fault in non paged area. In my case, after the BSOD, windows reboots and automatically repairs itself by uninstalling the update.

I was under the impression that in a case like this, Windows Update would suspend the failing update for 30 days. But this has happened to me 3 days in a row. I suspended the updates for 7 days for the moment.

I do have my ram clocked to 3000mhz which is what it spec'd for. I just used the XMP profile that came with it. I am not going to downclock to 2133. I'll just remove the update for now.

Asus Hero Viii
32 GB Corsair 3000 c15 ram
I7 6700k at stock clock

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DarrellSears-7816 avatar image
0 Votes"
DarrellSears-7816 answered Moreno-2370 commented

Yet another KB5003637 Is giving me a BSOD also. Same as above. Page fault in non paged area. In my case, after the BSOD, windows reboots and automatically repairs itself by uninstalling the update.

6 or 7 times this has happened tried a shutdown and update also just did update and restart, same result.

ASUS TUF Gaming B550M-PLUS (Wi-Fi)
Corsair Vengeance LPX 32GB DDR4 DRAM 3200MHz C16
Ryzen 7 3700X
Samsung 970 EVO V-NAND M.2 500GB SSD System Disk
ASUS Turbo-GTX1070TI-8G Video Card

· 2
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Similar for me too. 3 failed installs and each time it looks for problems, uninstalls and will no doubt try again.

Windows Feature Experience Pack 120.2212.2020.0
ASUS Maximus VI Hero Rev 1.xx
Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz 801 MHz
Crucial DDR3 16GB Tactical
AMD Radeon R7 200 Series [Display adapter]
KINGSTON SV300S37A120G [Hard drive] (120.03 GB) -- drive 0, SMART Status: Healthy

0 Votes 0 ·

Can you check in the BIOS or using CPU-Z what is the speed in Mhz you DRAM is running at?
This update does not like XMP at all or OC DRAM.
I had XMP activated and I switched it off. After that the PC was booting normally with DRAM at 2666 instead of the nominal 3200.
I know it is disappointing, but if you want to keep the update that's the way to go.
Today I will try to install over the kb5003637 the 21H1 to see if it fixes it...

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gdchill avatar image
0 Votes"
gdchill answered

I found one solution for my PC. I installed the beta version of windows with no problems. So I think there is problem with KB b5003637.

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jefflouis-6844 avatar image
0 Votes"
jefflouis-6844 answered jefflouis-6844 commented

Hi, found a solution for me.
Had no password for my windows session for a long time.

I set up a password, and the update is done now.

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Thanks for the post; I was hopeful as in my case the system that has problems with this update also has no password set.
Unfortunately, setting a password did not help me... Still the same BSOD.

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I also used before that all recovery tools. Maybe that was a combination of issues...

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AlanTaylor-3005 avatar image
0 Votes"
AlanTaylor-3005 answered UweWehnert-1031 commented

This was fixed for me in the July 2nd Tuesday Update, see my boot BSOD issues above.

KB5003537, which had a download issue, is now dated July 6 and loaded fine, followed by the Cumulative Update KB5004945.

KB5003637, which seemed to be causing my boot BSOD, no longer seems to exist so guess included in 4945?

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I reset my pc and it was fixed. In the update-history there's no 3637, instead it's like you said. Unfortunately I reset my otherwise fine working pc too quick :/

1 Vote 1 ·