question

PruthviKumar-1102 avatar image
1 Vote"
PruthviKumar-1102 asked RitaHu-MSFT edited

Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)

PLEASE HELP, I TRIED DOWNLOADING "2021-06 cumulative update for windows 10 version 20h2 for x64-based systems (kb5003637)" THEN THIS HAPPENED. I TRIED TO TROUBLESHOOT, DIDN'T WORK.
103791-screenshot-126.png


windows-10-setup
screenshot-126.png (89.9 KiB)
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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered DumpinPants-5856 commented

Let’s reset windows update components firstly:

Right click on the start button and select Powershell (admin) or Command Prompt (admin)
Write the next hit enter after each line.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

After completed, restart computer.
We must install the May 11, 2021 update (KB5003173) before installing the latest cumulative update (LCU), once you installed KB5003173, you could manually install the KB5003637 from catalog
https://www.catalog.update.microsoft.com/Search.aspx?q=KB5003637


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I received the following error after using the prescribed codes you offered above. for some reason I received

Ren : Access to the path 'C:\Windows\System32\catroot2' is denied.
At line:1 char:1
+ Ren C:\Windows\System32\catroot2 Catroot2.old
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : WriteError: (C:\Windows\System32\catroot2:String) [Rename-Item], IOException
+ FullyQualifiedErrorId : RenameItemIOError,Microsoft.PowerShell.Commands.RenameItemCommand

Not sure what to do about this one. I am a novice at this just trying to fix the update issues on this. Can you help me?

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SteveEwing-8829 avatar image
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SteveEwing-8829 answered GabrieleP-1383 published

I have 4 Windows 10/64 PCs, 3 are Windows 10 Home and one is a Windows 10 Pro (all are 20H2). The 3 Home version PCs updated without any problems, however the Windows Pro PC refuses to complete the update (everything is fine until the restart, then the up date fails, the PC restarts again and the blue window say " Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80070003)". The Windows Update control panel page has a "Try Again" button.

I've tried again multiple times, ran the Windows update troubleshooter, ran SFC /scannow, and DISM utilities and nothing helps. I have downloaded the KB5003637 directly and installing it that way and it still fails to install.

Is there someplace Windows is storing a logfile that tells what files are "missing or have problems" so I can replace them manually?

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I have the exact same problem, have you found a solution?

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magicbag avatar image
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magicbag answered magicbag published

I'm also having the same issue, I'm running Windows 10 Pro, and it keeps telling me files are missing and needs to retry downloading them but they never complete downloading.

Is there an update for this update you guys can release? Is there a fix?

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MauroIta-6630 avatar image
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MauroIta-6630 answered genesis3g published

Same 0x80073712 problem here when upgrading to KB5003637 on Windows 10 Pro N 21H1 19043.985 120.2212.2020.0

Another pc (surface) with Windows 10 Home has no problem during the upgrade.

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Same problem. Did you solve it?

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SteveEwing-8829 avatar image
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SteveEwing-8829 answered

It hasn't helped me, but if anyone would like to read the logs files for Windows Update this power-shell command will gather all the logs and place a text file on your desktop: Get-WindowsUpdateLog

The new file will be called : WindowsUpdate.log
and can be opened in notepad.

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JuanSobrado-3258 avatar image
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JuanSobrado-3258 answered

Hello @PruthviKumar-1102

Based on the error there might be CBS corruption. I suggest you run a dism restorehealth operation. For this:

1) Open an admin cmd
2) run: "dism /online /cleanup-image /restorehealth"

Try scan, download and install again.

If problem persists you will need to check in detail the cbs logs.

For more information on how to run this tool and review the entries for troubleshooting :

https://docs.microsoft.com/en-us/troubleshoot/windows-server/deployment/fix-windows-update-errors#resolution-for-windows-81-windows-10-and-windows-server-2012-r2

Regards,

Juan Sobrado

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SteveEwing-8829 avatar image
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SteveEwing-8829 answered

I finally gave up and did a In-place repair re-installation of Windows 10 since the DISM tool kept saying it couldn't find the necessary files to repair the problem.

Here's a link to instructions on how to do it: 16397-repair-install-windows-10-place-upgrade.html


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