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NenadNeshov-6372 avatar image
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NenadNeshov-6372 asked NenadNesov-8269 commented

cumulative update KB5000822 for windows server 2019 1432 error 0x800f0986

We are getting this error.103773-screenshot-2.png

And this update can't be installed.

I tried few things but i couldn't fix it.

103717-screenshot1.png


windows-server
screenshot-2.png (760.6 KiB)
screenshot1.png (22.1 KiB)
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@NenadNeshov-6372
Hi,

Just checking in to see if the information provided was helpful.

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If no, please reply and tell us the current situation in order to provide further help.

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Hi,
Sorry for the late reply.

However the links you sent me did not help, we still have the upgrade problem.

And this is only happening to this machine.

It's a windows server 2019 Datacenter, version 10.0.17763 Build 17763

hardware abstraction layer version 10.0.17763.1432

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1 Answer

JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered NenadNesov-8269 commented

@NenadNeshov-6372
Hi,
You could reset Windows update components by the method here:
https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources

Then manually download the latest update to see if the same error occurs:
https://support.microsoft.com/en-us/topic/june-8-2021-kb5003646-os-build-17763-1999-81e2ff5a-0769-4e56-8762-059dd6e0d6bb

Also some common troubleshooting here:
https://windowsreport.com/0x800f0986-windows-update-error/
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Hope above information can help you.

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Sorry this was not helpful , do you have any another suggestions

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