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DeepaMukundan-1769 asked LuDaiMSFT-0289 edited

Windows 10 updates failing

Hi,

We are using Endpoint manager to deploy windows updates to windows 10 machines (testing for early adopters).

Updates are failing for all users, not able to find the reason why. Please help.

FYI: Devices dont have administrative privilages, servicing channel - SAC.

Regards,
Deepa

mem-intune-general
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@DeepaMukundan-1769
Thanks for your posting on Q&A.

I noticed that you have added the windows-server-update-services tag, but it seems that the issue is not related with WSUS.

As I know, Endpoint Manager combines many services, including Microsoft Intune, Configuration Manager, Desktop Analytics, co-management, and Windows Autopilot. In order to hep to research further, please help to confirm which service you are using to.

Thanks for your time and have a nice day.

Rita

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Hi Rita,

Thanks for your reply, we use Microsoft Intune to manage windows 10 desktops and laptops, and the users doesnt have admin privilege's once they get enrolled to Intune.


Thanks and Regards,
Deepa

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@DeepaMukundan-1769
Thanks for your response.

It seems the issue is related with Intune. So I added the mem-intune-general tag. The engineers in Intune will follow this case.

Have a nice day.

Regards,
Rita

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AJTek-Adam-J-Marshall answered
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DeepaMukundan-1769 answered

Hi ,

Thanks for the reply, but this is modern desktops and updates are done through WufB.

Regards,
Deepa

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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@DeepaMukundan-1769 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:
1.Please check if the status of the update policy is successful in the Intune Portal
2.Show the screen shots in Settings > Updates and Security > Windows Update > Advanced Options > View configured update policies in the target device.
3.Show the screen shots of the keys under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\Update

If there is anything update, feel free to let us know.


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@DeepaMukundan-1769 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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