question

Chned-6770 avatar image
0 Votes"
Chned-6770 asked LuDaiMSFT-0289 edited

How open Intune Support case?

So when I go to https://endpoint.microsoft.com/#blade/Microsoft_Intune_DeviceSettings/SupportMenu/helpSupport and click on 'Intune' and then click on 'Contact support' then I only see our IT-partner who we can call or e-mail.

But how can we drop a support case @ Microsoft?



103822-knipsel.png


mem-intune-general
knipsel.png (34.9 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

LeonLaude avatar image
0 Votes"
LeonLaude answered Chned-6770 commented

Hi @Chned-6770,

Something here might be helpful:

How to get support in Microsoft Endpoint Manager admin center
https://docs.microsoft.com/en-us/mem/get-support

You can also create a support request over here:
https://support.serviceshub.microsoft.com/supportforbusiness


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

LuDaiMSFT-0289 avatar image
0 Votes"
LuDaiMSFT-0289 answered LuDaiMSFT-0289 edited

@Chned-6770 Thanks for posting in our Q&A. It seems that the page in your environment is different from the page in the support link.

Given this situation, there is another method to find intune help. It is suggested to call Microsoft Global Customer Service phone numbers to get faster help.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope it will help.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.